Lorenzo Rodriguez
Hermosa Beach
Summary
Award-winning, self-motivated restaurant management professional with extensive experience in fine and casual fine dining. Proven expertise in staff leadership, profit & loss management, supply ordering, and overall restaurant operations. Recognized for consistently exceeding goals with a strong focus on reliability, timeliness, budgeting, and customer satisfaction. Proficient in Aloha POS, Toast POS, QuickBooks, payroll administration software, and staff scheduling applications.
Overview
10
10
years of professional experience
Work History
Server/Bartender/Expediter
Pastaio/Server/Bartender/Expediter
Houston
01.2020 - 07.2024
- Assisted with fresh pasta preparation at BOH during the pandemic, ensuring quality and consistency.
- Provided excellent service at Riel Restaurant, including serving high-end menu items like Caviar Tots to guests.
- Bartended at RESET, delivering quality drinks and maintaining a positive guest experience.
- Expeditor at Saltwater Cowboys, managing order flow and ensuring efficient kitchen-to-dining room operations.
Service Manager
Brennan's of Houston
Houston
06.2019 - 03.2020
- Managed restaurant staff, effectively delegating tasks, adapting to various situations, solving problems, and maintaining clear communication.
- Addressed guest concerns with urgency, professionalism, and courtesy, ensuring a high level of customer satisfaction.
- Demonstrated extensive knowledge of wine and spirits, adapting quickly to all menu changes.
- Created and sent accurate Profit & Loss reports, Sales & Labor reports, and Sales Forecast reports to relevant employees and upper management daily.
- Scheduled staff shifts to ensure full restaurant coverage, managing coverage in cases of illness or emergencies.
- Processed payroll with 100% accuracy.
- Managed supply ordering, including wine, liquor, and restaurant supplies, ensuring timely and accurate stock levels.
Service Manager
State Fare Kitchen and Bar
Houston
10.2017 - 06.2019
- Led restaurant staff, excelling in delegation, problem-solving, and communication to ensure smooth operations.
- Resolved guest service issues with professionalism and urgency, providing an exceptional dining experience.
- Leveraged extensive knowledge of wine and spirits to support menu changes and enhance guest service.
- Developed and delivered accurate Profit & Loss reports, Sales & Labor reports, and Sales Forecast reports to employees and management.
- Ensured proper scheduling of staff, with backup solutions for emergencies or absenteeism.
- Managed payroll with 100% accuracy.
- Ordered and maintained inventory of supplies, wine, liquor, and restaurant needs.
Assistant General Manager / Service Manager
FM Kitchen and Bar & Triniti Restaurant
Houston
12.2014 - 10.2017
- Progressed from Service Manager at Triniti to Assistant General Manager at FM Kitchen and Bar, taking on increasing leadership responsibilities across two high-volume, concept-driven restaurants.
- Recruited, trained, and managed front-of-house staff, fostering a culture of excellence in service and teamwork.
- Oversaw daily operations including inventory management, vendor relations, scheduling, and staff performance.
- Ensured compliance with all health and food safety regulations, maintaining a clean, safe, and welcoming environment.
- Monitored food preparation and presentation, ensuring consistency with brand standards and guest expectations.
- Resolved guest issues efficiently and professionally, enhancing customer satisfaction and loyalty.
- Managed payroll, budgeting, and financial reporting, focusing on labor cost control and profitability.
- Analyzed operational performance and implemented improvements based on guest feedback and staff input.
Education
Bachelor of Business Administration - Business Administration
University of Houston
01.2009
Skills
- Customer Service Skills
- Outside Sales
- Risk Management
- OEM
- Strategic Planning
- Forecasting
- Profit & Loss
Authorized To Work
US for any employer
<Enter your own>
Willing To Relocate: Anywhere
Timeline
Server/Bartender/Expediter
Pastaio/Server/Bartender/Expediter
01.2020 - 07.2024
Service Manager
Brennan's of Houston
06.2019 - 03.2020
Service Manager
State Fare Kitchen and Bar
10.2017 - 06.2019
Assistant General Manager / Service Manager
FM Kitchen and Bar & Triniti Restaurant
12.2014 - 10.2017
Bachelor of Business Administration - Business Administration
University of Houston