Open To Work
Hi, I’m
ROB VALLERY
"If you don't take care of your customer, your competitor will"
- Bob Hooey
Summary
Customer Success Leader with 15+ years of experience driving revenue growth, customer retention, and operational efficiency. Skilled at leading cross-functional teams, scaling processes, and executing strategies that deliver measurable business impact.
Overview
22
years of professional experience
Work History
Independent Consultant
CX & Sales Strategy Consultant
01.2019 - Current
Job overview
- Design and implement customer success strategies to improve engagement, retention, and growth.
- Used customer insights and data to optimize processes and uncover business opportunities.
- Collaborated with product teams to enhance customer experience and drive adoption.
Beanfield Inc.
Sales Executive
01.2023 - 01.2024
Job overview
- Generated 7-figure annual revenue through new logo acquisition.
- Increased customer satisfaction by 18% through onboarding and feedback improvements.
- Optimized sales strategy and operations to support regional growth.
Exult Experience Design Inc.
Senior Director of Sales & Operations
01.2015 - 01.2019
Job overview
- Led a top-performing sales team, generating $6.5M+ in revenue over three years.
- Increased customer retention and account value through targeted engagement programs.
- Drove growth initiatives in partnership with marketing and operations.
Apple Inc.
Client Services Manager – Gift Cards (Contractor)
01.2012 - 01.2015
Job overview
- Managed national iTunes gift card programs, driving 20% YoY sales growth.
- Delivered training initiatives that improved retailer engagement and program adoption.
- Collaborated with partners and internal teams to enhance processes and customer experience.
Experience Renewal Solutions Inc.
Project & Field Operations Director
01.2004 - 01.2012
Job overview
- Directed national field operations and client-facing teams, overseeing program delivery, workforce management, and operational performance
- Led customer experience research initiatives, providing strategic insights that strengthened client relationships, improved customer engagement, and supported long-term business growth.
Education
Durham CollegeOshawa, ON
Workplace Leadership Essentials Certificate from Business Management
Dallas College - North LakeIrving, TX
Bachelor of Arts from Business Management
Skills
- Client Relationship Management
- Revenue Growth
- CRM
- Cross-Functional Leadership
- Process Optimization
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$94000/yr - $200000/yrTimeline
Sales Executive
Beanfield Inc.
01.2023 - 01.2024
CX & Sales Strategy Consultant
Independent Consultant
01.2019 - Current
Senior Director of Sales & Operations
Exult Experience Design Inc.
01.2015 - 01.2019
Client Services Manager – Gift Cards (Contractor)
Apple Inc.
01.2012 - 01.2015
Project & Field Operations Director
Experience Renewal Solutions Inc.
01.2004 - 01.2012
Durham College
Workplace Leadership Essentials Certificate from Business Management
Dallas College - North Lake
Bachelor of Arts from Business Management
Availability
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