Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rob Szymanski

105 Rexliegh Dr Toronto,ON

Summary

Customer Service Experience in understanding customers needs and providing a superior professional service. Strong oral and written communications skills. Able to provide solutions to the customers.

Overview

19
19
years of professional experience

Work History

Senior Collections Specialist

Lendcare
01.2018 - 12.2023
  • I was responsible for collecting accounts that were 30 to 120 days delinquent. I also negotiated payment agreements. with the customers and help them maintain their account stay in good standings. also sent statements to customers as well resolving any disputes the customer may have. I also Prepared accounts that need to be sent for legal action.

Senior Collections Specialist / Team Supervisor

Sauvageau & Associates
09.2013 - 01.2018
  • I was responsible for accounts that were 30 to 90 days delinquent. I also negotiated payment agreements. with the customers and help them maintain their account stay in good standings. Also sent statements to customers as well as resolving any disputes the customers had. I also made recommendations accounts for legal action I was promoted a team supervisor my responsibilities included sending daily collection reports coaching my staff on how to handle accounts as well dealing with complaints from customers

Senior Collections Officer

Davis and Henderson (D+H)
07.2009 - 09.2013
  • I worked in the Corporate Collection Department I was responsible for making collections calls and handling other relevant duties. I also Prepared monthly accounts receivable billing Evaluate the present situation and status of every case and suggest Maintained accounting records of clients invoices followed up with payments and other credits.

Senior Collections Specialist / Team Leader

Cash Money
09.2004 - 07.2009
  • I was responsible for contacting customers who were delinquent and making payment arrangements. As well as resolving any issues a customers had with their loan I also Negotiated settlements. and I also was responsible for preparing any accounts that need to be sent for legal action. I was promoted to a team leader my main duties were training new employees and coaching them also taking escalated calls from upset customers

Education

BBA in Accounting -

University of Toronto
Toronto, ON
05.2004

Skills

  • Financial reporting advanced
  • Bookkeeping
  • Customer relations
  • Accounts Receivable
  • Accounting
  • Accounts Payable
  • Payroll
  • QuickBooks
  • Bank Reconciliation
  • General Ledger Accounting
  • Financial Report Writing
  • Proficient in Ms Office, Excel, and CRM Systems

Languages

Ukrainian and Polish
Elementary

Timeline

Senior Collections Specialist

Lendcare
01.2018 - 12.2023

Senior Collections Specialist / Team Supervisor

Sauvageau & Associates
09.2013 - 01.2018

Senior Collections Officer

Davis and Henderson (D+H)
07.2009 - 09.2013

Senior Collections Specialist / Team Leader

Cash Money
09.2004 - 07.2009

BBA in Accounting -

University of Toronto

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Rob Szymanski