Rob Pilmer
Officiating Coordinator
Toronto,ON
Summary
Self-motivated Officiating Coordinator, bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining talented staff.
Overview
9
9
years of professional experience
Work History
Coordinator, League Officating
Greater Toronto Hockey League
03.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented new Fast Track program encouraging new officials to sign up.
- Increased staff size by 17% year over year.
Minor Hockey Referee
Greater Toronto Hockey League
09.2018 - Current
- Enhanced game fairness by enforcing rules and regulations consistently for all teams.
- Maintained safe playing environment for players through timely identification and management of potential hazards.
- Improved communication with coaches and team captains by providing clear explanations about calls made during games.
- Contributed to the development of young athletes by providing constructive feedback on their performance and sportsmanship.
Coordinator, Boys Tournaments
Canlan Classic Tournaments
01.2019 - 01.2020
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Prepared agendas and took notes at meetings to archive proceedings.
Usher
Toronto Blue Jays
03.2015 - 10.2017
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Education
BBA - Sports Administration
Durham College
Oshawa, ON10.2015
Skills
- Project Management
- Business Administration
- Information Collection
- Recordkeeping
- Staff Supervision
- Scheduling and Calendar Management
- Relationship Building
- Schedule Management
- Employee Supervision
- Scheduling
- Travel Coordination
Languages
English
Native or Bilingual
Timeline
Coordinator, League Officating
Greater Toronto Hockey League
03.2022 - Current
Coordinator, Boys Tournaments
Canlan Classic Tournaments
01.2019 - 01.2020
Minor Hockey Referee
Greater Toronto Hockey League
09.2018 - Current
Usher
Toronto Blue Jays
03.2015 - 10.2017
BBA - Sports Administration
Durham College
Similar Profiles
JALEN SMITH-PELLYJALEN SMITH-PELLY
Coordinator, League Schedule at Greater Toronto Hockey LeagueCoordinator, League Schedule at Greater Toronto Hockey League
Vincent FeraVincent Fera
General Intern at Greater Toronto Hockey LeagueGeneral Intern at Greater Toronto Hockey League
Brendan MoriBrendan Mori
Events & Communications Coordinator at Greater Toronto Hockey LeagueEvents & Communications Coordinator at Greater Toronto Hockey League