Rob Pilmer
Officiating Coordinator
Toronto,ON
Summary
Self-motivated Officiating Coordinator, bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining talented staff.
Overview
9
9
years of professional experience
Work History
Coordinator, League Officating
Greater Toronto Hockey League
2022.03 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented new Fast Track program encouraging new officials to sign up.
- Increased staff size by 17% year over year.
Minor Hockey Referee
Greater Toronto Hockey League
2018.09 - Current
- Enhanced game fairness by enforcing rules and regulations consistently for all teams.
- Maintained safe playing environment for players through timely identification and management of potential hazards.
- Improved communication with coaches and team captains by providing clear explanations about calls made during games.
- Contributed to the development of young athletes by providing constructive feedback on their performance and sportsmanship.
Coordinator, Boys Tournaments
Canlan Classic Tournaments
2019.01 - 2020.01
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Prepared agendas and took notes at meetings to archive proceedings.
Usher
Toronto Blue Jays
2015.03 - 2017.10
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Education
BBA - Sports Administration
Durham College
Oshawa, ON10.2015
Skills
- Project Management
- Business Administration
- Information Collection
- Recordkeeping
- Staff Supervision
- Scheduling and Calendar Management
- Relationship Building
- Schedule Management
- Employee Supervision
- Scheduling
- Travel Coordination
Languages
English
Native or Bilingual
Timeline
Coordinator, League Officating
Greater Toronto Hockey League
2022.03 - Current
Coordinator, Boys Tournaments
Canlan Classic Tournaments
2019.01 - 2020.01
Minor Hockey Referee
Greater Toronto Hockey League
2018.09 - Current
Usher
Toronto Blue Jays
2015.03 - 2017.10
BBA - Sports Administration
Durham College
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