Rob Mior
Richmond Hill,ON
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
31
31
years of professional experience
Work History
General Manager
Ivoclar
01.2015 - 09.2023
- Managed budget implementations, employee reviews, training, and contract negotiations with dealers and large direct customers..
- Managed selling strategies for direct and dealer customers.
- Managed and supported US Technical sales team, from 2019 -2022.
- Attended major trade shows and events in Canada, US, and Europe.
- Partnered with 5 national dealers and supported and helped develop sales goals and promotions in order to increase sales and market share.
- Direct reports: Director of Sales, Director of Marketing, and Logistics Manager
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Collaborated with logistics Manager to reduce costs and performed risk analysis to improve overall profitability.
- Increased year-over-year business growth while leading operations, strategic vision and long-range planning.
Director of Sales
Ivoclar
01.2011 - 01.2015
- Managed team of sales representatives, 15, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
National Sales Manger - Technical
Ivoclar
11.2006 - 12.2010
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed national sales programs, supervised 7 sales representatives and evaluated KPIs for promotional opportunities.
National Sales Manager
Vident
04.2004 - 11.2006
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Managed national dealer and direct sales distribution relationships.
National Sales Manager
Dentsply Canada
06.1998 - 04.2004
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Received National Circle of Excellence award for highest sales growth and strong commitment to operational excellence.
- Attended events, training seminars and manufacturer product showcases.
- Managed national sales programs, supervised 8 sales representatives and evaluated KPIs for promotional opportunities.
Sales and Key Account Manger
Dentsply Canada
02.1993 - 06.1998
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
Education
Associate of Applied Science - Dental Technician
George Brown College
Toronto, ON06.1993
Skills
- Sales Expertise
- Staff Training
- Market Analysis
- Profit and Loss Accountability
- Client Account Management
- Troubleshooting Expertise
- Client Relations
- Sales Promotion
- Vendor Partnerships
- New Business Development
- Team Leadership
Languages
Italian
Professional Working
Wood working
Design and build all different types of wood projects from furniture to simple projects.
Timeline
General Manager
Ivoclar
01.2015 - 09.2023
Director of Sales
Ivoclar
01.2011 - 01.2015
National Sales Manger - Technical
Ivoclar
11.2006 - 12.2010
National Sales Manager
Vident
04.2004 - 11.2006
National Sales Manager
Dentsply Canada
06.1998 - 04.2004
Sales and Key Account Manger
Dentsply Canada
02.1993 - 06.1998
Associate of Applied Science - Dental Technician
George Brown College
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