Rob McCarthy

• Developed tailored solutions addressing client-specific challenges and objectives.
• Collaborated with cross-functional teams to streamline service delivery processes.
• Conducted market research to identify new business opportunities within assigned territory.
• Presented product demonstrations showcasing the benefits of Spectrum Business services.
• Achieved Consistency of 100%+ Monthly Quota Attainment Throughout Tenure

• Achieved over 100% of quota & pipeline metrics aligned to my annual compensation plan throughout the duration of current fiscal year.
• Developed and maintained relationships with key accounts by traveling onsite; Over 20 trips across 12 States/15 Cities to ensure customer satisfaction.
• Lead and drove sales opportunities through strategic selling (MEDDIC), detailed negotiations, & closing business, while leading the ongoing business relationship with clients.
• Executed upsell and cross-sell business application solutions within my assigned account portfolio.
• Increased client satisfaction through analysis of customer business needs, identifying strategic partnership opportunities, and developing strategies to ensure customer growth, and retention.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Over 60% of Quota hit in 6 Months of Fiscal Year. Net New Accounts responsible for 40% of Closed-Won Sales.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Worked diligently to resolve unique and recurring

complaints, promoting loyalty and enhancing operations.

• Closed deals upwards of $100k with Commercial & State Accounts (500+ Employees).
• Provide complete, integrated technology solutions including the following; Unified Communications, Contact Center, Managed Services, Data, Infrastructure, Cloud Services, A/V, Virtualization.
• Expanded business through upselling current billing clients along with new clients tied to my own lead generation.
• Focused on improving efficiency, alleviating risk, & business continuity.
• Experience communicating & presenting to C-Level Executives.

• Achieved 200% of quota in final year (Jan 2018-Dec 2019).
• Promoted to Team Lead of West Region in final year of Inside Sales (Jan 2019-Dec 2019)
• Mentored a team of 20 colleagues in improving their knowledge and skills.
• Direct reporting to Outside Sales Directors & VP of Inside Sales to help improve overall Inside Sales Operations.
• Assisted the field in surpassing Monthly Sales Quotas. 85 Cold Calls per day at minimum.
• Upsell existing customers on additional services within Carousel's offerings.

• Promoted to Head Manager for final year with team (2017-2018)
• Head of Stats, Scorebook, & Score Clock for every practice/pregame shootaround.
• Coordinated all Team Meals/Hotel Bookings
• Head of team social media accounts - @SienaMBB
• Responsible to lead, educate, & assign duties to the Student Manager team.
• Coordinated full itinerary for every road trip (Booking hotels, meals, scheduling practice time, etc.).
• Researched emails of different organizations to gain more fans.
• Attended and set-up/clean up equipment for every practice, home game, and away game.
• Filmed games and practices.