High School Diploma -
McBride Secondary
McBride, BC06.2005
Christina Hughes
McBride,BC
Education
Timeline
House Keeper
Mol-Cap Investments LTD
04.2016 - Current
Front Desk Relief Manager
Sandman Inn
06.2014 - 01.2016
Waitress
Heartland Restraunt
2005 - 2011
High School Diploma -
McBride Secondary
Summary
Attentive Customer Service Representative with 10+ years achieving customer service satisfaction Independent and quick thinking team player.
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Skills
- Teamwork
- Customer service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-solving
- Staff training
- Organization
- Focused and detail-oriented
- Exceptional time management
- Multitasking and prioritizing
- Quick learner
- Adaptable
Work History
House Keeper
Mol-Cap Investments LTD
04.2016 - Current
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Operated cleaning equipment efficiently, adhering to safety protocols and guidelines.
- Assisted in inventory management, tracking supplies to prevent shortages and overstocking.
- Collaborated with team members to complete cleaning tasks promptly and effectively.
- Trained new staff on best practices for cleaning procedures and equipment usage.
Front Desk Relief Manager
Sandman Inn
06.2014 - 01.2016
- Oversaw daily hotel operations, ensuring high standards of guest service and satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with department heads to streamline processes, improving overall operational effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Waitress
Heartland Restraunt
2005 - 2011
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Trained new waitstaff on service standards, menu knowledge, and operational procedures.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Languages
English
Native or Bilingual
Overview
10
10
years of professional experience