Rob Friedl
Thunder Bay,ON
Summary
Compassionate Personal Support Worker with extensive experience at St Joseph Care Group, specializing in mobility assistance and emotional support. Proven ability to enhance client well-being through personalized care and effective behavior management strategies. Committed to maintaining clinical documentation and fostering positive relationships, ensuring a safe and supportive environment for all clients.
Overview
30
30
years of professional experience
Work History
Personal Support Worker
St Joseph Care Group
03.2016 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance client quality of life.
- Collaborated with healthcare professionals to ensure holistic care for clients.
- Maintained accurate documentation of client progress and care plans.
- Adapted quickly to individual client needs and preferences for personalized care.
- Implemented safety protocols to ensure a secure environment for clients.
- Participated in training sessions to enhance caregiving skills and knowledge base.
Personal Support Worker
Pinewood Court
02.2012 - 08.2023
- Engaged clients in recreational activities to encourage social interaction and engagement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Customer Service Representative
Teleporformance
05.2003 - 02.2012
- Resolved customer inquiries via phone and email, ensuring timely and effective communication.
- Assisted in training new representatives on company policies and procedures, enhancing team performance.
- Managed customer account updates and maintained accurate records in CRM systems.
- Collaborated with cross-functional teams to streamline processes, improving overall customer satisfaction.
- Conducted follow-up calls to ensure resolution of issues, fostering positive customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintenance Cleaner Supervisor
Zellers Department Store
06.1996 - 05.2003
- Supervised daily cleaning operations to ensure compliance with health and safety standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules for various facility areas.
- Conducted regular inspections to identify maintenance needs and improve cleanliness standards.
- Resolved cleaning-related issues promptly, maintaining high customer satisfaction levels.
- Utilized industrial-grade cleaning equipment to optimize efficiency and effectiveness of operations.
- Improved facility cleanliness by performing routine maintenance tasks on a daily basis.
Education
GED - Personal Support Worker
Everest College
Thunder Bay, ONSkills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Palliative care
- Clinical documentation
- Behavior management
- Mental health support
Languages
English
Professional Working
Timeline
Personal Support Worker
St Joseph Care Group
03.2016 - Current
Personal Support Worker
Pinewood Court
02.2012 - 08.2023
Customer Service Representative
Teleporformance
05.2003 - 02.2012
Maintenance Cleaner Supervisor
Zellers Department Store
06.1996 - 05.2003
GED - Personal Support Worker
Everest College