Rob Dufton
Cambridge,Canada
Summary
Results-oriented Program Manager with a proven track record of leading global teams to successful, profitable, and timely solution launches. Skilled in developing strong client relationships, both commercially and technically, fostering an atmosphere of joint success. A driven team leader with extensive background and knowledge in key products and solutions used within the Automotive and Tire Industries. Strong ability to multi-task projects under strict deadlines. Organized Program Manager with over 28 years of experience as a consistent producer. Constantly driven to improve results and exceed goals.
Overview
20
20
years of professional experience
Work History
Global Program Manager
Goodyear Americas
03.2023 - Current
- Direct and Manage all Goodyear Tire & Rubber Lifecycle Services projects by providing leadership, accountability and interface between our Customer and Rockwell internal leadership
- Primary contact between Goodyear and Rockwell for all solutions
- Daily interaction with Rockwell Sales to define strategic projects, best practises and alignment for growth
Global Program Manager
Goodyear Americas
03.2021 - 05.2023
- Manage global Project Management resources to support the Windup and Letoff Safety Program being deployed by Goodyear Tire & Rubber
- Primary contact between Goodyear and Rockwell for all WULO related activities
- Manage resources and their Engineering and Support teams to ensure seamless support from quotation to final deployment of the safety solutions
- Development of standardize tools and support systems to monitor overall progress of the program over the duration, expected to be 6-8 years to complete
Program Manager
Goodyear Americas
02.2018 - 01.2023
- Provide a single point of contact for our customers related to opportunity, and own that relationship throughout the program lifecycle
- Manage the relationship between sales and customer related to overall expectation of the program both technically and commercially
- Provide Program Management skills to align individual business objects with the project goals related to the solution provided
- Own this opportunity from project commencement through to customer acceptance
- Work with the proposal managers and Sales team to define the overall scope of supply and negotiate changes to the original package of values offered via Change Management methodologies
- Evaluate and manage profitability and risk to ensure efficiencies throughout the project life cycle
MV Senior Project Manager - Marine / Trane – HVAC
Rockwell Automation
04.2007 - 02.2018
- Provide a single point of contact for both field sales and customers with regards to both technical and commercial questions
- Provide Project Management skills from the time of order entry until project commissioning to ensure that the finished product is acceptable to the customer
- To define the scope of supply and to negotiate changes to the original order with Sales and/or the customer via Change Management methodologies
- Evaluate and manage gross margin and risk to ensure efficiencies throughout the project life cycle
- Manage Engineering and Drafting staff that are working specifically on project deliverables and provide both technical & commercial guidance where required
MV Components Business Manager
Rockwell Automation
06.2010 - 01.2012
- Management of day to day activities of the MV Components team related to the customer quotations and support
- Set goals and objectives for the group based on measurable data
- Provide commercial and technical leadership and support of customer requirements that were outside of the team's area of expertise
- Actively involved in Global Process Transformation activities to set priorities and process improvements for SAP implementation
- Initiate and support Lean activities and tools that would improve on time delivery and the reporting through Root Cause & Corrective Action techniques
Site Manager
Rockwell Automation
09.2005 - 04.2007
- Account Management responsibilities for all sales and customer activities between Rockwell Automation and Toyota Motor Manufacturing Canada
- Provide Project Management leadership and personnel management to co-ordinate all work packages for the team to support the various shops located within the plant
- To define the scope of supply, provide the customer quotation and manage using PMI methodologies
- Evaluate and manage overall project margins
Education
Controls Engineering Technology / Electrical Engineering Technology
Fanshawe College
London, Ontario1997
Civic - Engineering
University of Western Ontario
London, Ontario1996
Skills
- Portfolio Management
- Goal-Oriented Professional
- Identifying Customer and Business Alignment
- Negotiation Expertise
- Direct Customer Involvement Throughout Sales Process
Accomplishments
- Program Management
- Manage and provide leadership of the opportunity solution set, which included multiple business units within Rockwell starting from initial solution development through sign off by the client on the final installation
- Client Interface
- Direct and regular communications with our client to manage account scope changes, key deliverables and key commercial commitments
- Management
- Supervised solution set to ensure customer satisfaction while maintaining overall profitability and an agreeable schedule
- Alignment with Rockwell Sale team to ensure smooth and consistent management across all sites and regions
- Account Management & Product Development
- Engage with our customer in change requests to ensure best in class solutions, leveraging best practices and user experiences that provide enhancement for opportunity growth
- Provide guidance on interaction points between product groups to ensure solution meets the requirements and aligns with customer needs.
Affiliations
- Certified PMI professional since September 2005.
- Member of OACETT, (Ontario Association of Certified Engineering Technologists and Technicians) since 1997.
- Member of IEEE (Institute of Electrical and Electronics Engineers) 2002 - 2019.
Languages
English
Full Professional
PMP
Project Management Professional since 2005
Timeline
Global Program Manager
Goodyear Americas
03.2023 - Current
Global Program Manager
Goodyear Americas
03.2021 - 05.2023
Program Manager
Goodyear Americas
02.2018 - 01.2023
MV Components Business Manager
Rockwell Automation
06.2010 - 01.2012
MV Senior Project Manager - Marine / Trane – HVAC
Rockwell Automation
04.2007 - 02.2018
Site Manager
Rockwell Automation
09.2005 - 04.2007
Civic - Engineering
University of Western Ontario
Controls Engineering Technology / Electrical Engineering Technology
Fanshawe College
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