Rob Cooper
Severn,ON
Summary
Vigilant Firefighter with 5 years of experience performing firefighting and emergency medical duties. Passionate about protecting lives and property through dedicated service. Committed and physically fit professional. Works cooperatively with other first responders to gain control of emergency scenes. Expertise in HAZMAT handling, hostile fire events and mass casualty events.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Firefighter Volunteer
Severn Township
Severn, ON
04.2017 - Current
- Coordinated overall department training effort, including all aspects of emergency response and disaster planning.
- Respond to fire alarms and use job-specific equipment, including operating pumps,ladders, and auxiliary equipment.
- Provide emergency treatment and medical care to people injured in accidents and fires.
- Conduct emergency response planning, including overseeing research for development of building pre-plans and handling company building fire prevention inspections.
- Attend trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during emergencies.
Assistant Store Manager
Rogers Communications
Orillia, ON
04.2021 - Current
- Evaluating client processes, employee performance and training progress to determine additional training needs.
- Assisting in continuous development of effective store associates to achieve desired sales and results.
- Educated, coached and mentored new hires in multiple positions.
- Providing mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checking monthly sales and performance reports to support operational planning and strategic decision-making.
- Developing training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Conducting training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Training staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
Sales Associate(MOD)
Rogers Communications
Orillia, ON
03.2014 - 04.2021
- Capitalize on growth and expand opportunities by maintaining thorough current knowledge of all products, competitive offerings and market developments.
- Provide customers with recommendations to promote brand effectiveness and product benefits.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Leveraged tools, resources and company procedures to address and diagnose problems.
- Improved operations by working with team members and customers to find workable solutions.
Team Lead
Teletech Holdings
Orillia, ON
06.2006 - 01.2014
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Optimized staffing levels with strategic scheduling and task delegation.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Education
FF 1 FF2 NFPA 1001 - NFPA
Ontario Fire College
Gravenhurst04.2018
Health Science - ACE
Georgian College
Orillia06.2011
High School Diploma -
Stratford
Ottawa08.2010
Skills
- Emergency response
- Troubleshooting and diagnostics
- Time and resource allocation
- Product and service knowledge
- Training program development
- Training manuals and materials
- Fire suppression tactics
- Team building
- Customer service
- Employee training
- Community education
- Data management
Certification
- NFPA 1001 FF level 1
- NFPA 1001 FF Level 2
- NFPA Fire Instructor Level 1
- Hazmat Awareness
- First Aid/CPR/HCP/BLS/AED
- DZ License
- Service excellence
Timeline
Assistant Store Manager
Rogers Communications
04.2021 - Current
Firefighter Volunteer
Severn Township
04.2017 - Current
Sales Associate(MOD)
Rogers Communications
03.2014 - 04.2021
Team Lead
Teletech Holdings
06.2006 - 01.2014
FF 1 FF2 NFPA 1001 - NFPA
Ontario Fire College
Health Science - ACE
Georgian College
High School Diploma -
Stratford
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