Robert Carter
Smiths Falls
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Representative
Circle K
Smiths Falls
2016.08 - 2025.09
- Assisted customers with inquiries and product selections in-store.
- Managed cash register and processed customer transactions efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Maintained store cleanliness and organized merchandise displays regularly.
- Collaborated with team members to improve service delivery standards.
- Educated customers about promotions and loyalty programs available.
- Monitored inventory levels and restocked items as needed throughout the day.
- Trained new staff on customer service protocols and store operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Quickie
Smiths Falls
2006.02 - 2016.08
- Assisted customers with inquiries and product selections in-store.
- Managed cash register and processed customer transactions efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Maintained store cleanliness and organized merchandise displays regularly.
- Collaborated with team members to improve service delivery standards.
- Educated customers about promotions and loyalty programs available.
- Monitored inventory levels and restocked items as needed throughout the day.
- Trained new staff on customer service protocols and store operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Perth & District Collegiate
Perth, ONSkills
- Customer relationship management
- Conflict resolution
- Transaction processing
- Time management
- Money handling
- Strong teamwork
- Customer relations
Affiliations
- Play ball hockey in the summer
- Collect sports memorabilia
References
References available upon request.
Timeline
Customer Service Representative
Circle K
2016.08 - 2025.09
Customer Service Representative
Quickie
2006.02 - 2016.08
Perth & District Collegiate