Rob Bell

Sales Associate

Hall Brothers / Mt Top True Value

Snow Shoe, PA

08.1996 - 02.2020

I have experience in practically all aspects of hardware store (True Value) operations. These responsibilities include: Supervising and instructing employees; Product ordering, sales history tracking and damage claims; Downloading sales and organizing in-store promotional materials; Truck unloading and checking in orders; Stocking products on shelves and designing/implementing/maintaining shelf display merchandising and organization; Product assembly and repair; Supervising, designing and implementing stock room organization; Full Customer Service (determining customers problem, troubleshooting with extensive product knowledge and 24 years of experience, then directing them to product they need); Issuing and reporting Dog Licenses (Centre County); Issuing and reporting Hunting and Fishing Licenses; Propane Dispensing; Key cutting; Lock Re-keying; Paint mixing; Glass cutting; Pipe tapping, flaring and cutting; Wet cell battery filling and charging; Watch battery replacement; General store maintenance; Running cash registers; Opening and closing the store
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Developed promotional strategies to increase sales volume.
Suggested ideas for improving store operations and increasing profits.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Maintained cleanliness of store environment including floors, windows, displays.
Collaborated with management teams to develop innovative marketing strategies.
Analyzed customer feedback data to recommend improvements in service quality.
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assessed customer needs to provide assistance and information on product features.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Received and displayed product shipments on store retail shelves upon delivery.
Used technology resources to assist customers in locating and selecting items.
Trained new team members in cash register operation, stock procedures and customer services.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Adhered to company initiatives and achieved established goals.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Greeted customers to determine wants or needs.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended merchandise to customers based on needs and preferences.
Maintained knowledge of sales and promotions, return policies and security practices.
Computed purchases and received and processed cash or credit payment.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Recommended, selected and located merchandise based on customer desires.
Described merchandise and explained use, operation and care.
Exchanged merchandise for customers and accepted returns.
Ticketed, arranged and displayed merchandise to promote sales.
Placed special orders or called other stores to find desired items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Prepared merchandise for purchase or rental.

Overview

Work History

Board Game Designer

Sales Associate

Education

Bachelor of Science - Astronomy / Computer Science

Skills

Timeline

Board Game Designer

Sales Associate

Bachelor of Science - Astronomy / Computer Science

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