Rob Barrett
Technical Account Manager
Cambridge,ON
Summary
Knowledgeable and dedicated customer solution professional with extensive experience in digital signage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating vendor partnerships and growing businesses.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Digital Practice Architect/Technical Account Manager
Omnivex Corp
04.2021 - Current
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
- Attended all team meetings to resolve technical and project issues, coordinate with team members and review project schedules.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
Customer Solutions Specialist
Cineplex Digital Media
10.2018 - 08.2020
- Efficiently designed effective digital signage systems for various verticals environments; Menu Boards, Retail, Finance and Digital Out of Home networks.
- Investigated new and emerging software and hardware applications within A/V to design, select, implement and use administrative information systems effectively.
- Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.
- Attended all team meetings to resolve technical and project issues, coordinate with team members and review project schedules.
- Researched building codes and requirements and applied to design planning.
- Saved $10,00+ by implementing modular design techniques for all Solutions team member, addressing long-standing problems.
Data Centre Analyst
Cineplex Digital Media
02.2016 - 10.2018
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 200+ users.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Engineering - Broadcast Engineering
Staffordshire University
Stafford, United KingdomSkills
- Technical Support
Systems Integration and Design
Sales
Quality Assurance
Research
Teamwork
Network and Security
Classroom expertise
Certification
CTS
Timeline
CTS
03-2025
First Aid/CPR Certified
12-2024
OSHA ON
02-2023
Digital Practice Architect/Technical Account Manager
Omnivex Corp
04.2021 - Current
Customer Solutions Specialist
Cineplex Digital Media
10.2018 - 08.2020
Data Centre Analyst
Cineplex Digital Media
02.2016 - 10.2018
Bachelor of Engineering - Broadcast Engineering
Staffordshire University
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