Overview
Work History
Education
Skills
Timeline
Generic

Roanne Lemire

Vancouver,BC

Overview

10
10
years of professional experience

Work History

Assistant FOH Manager

The Flying Apron Bakery
07.2024 - 07.2025
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Prepared a variety of barista duties including making various coffees, lattes etc
  • Prepped and decorated as needed within the bakery
  • Maintained cleanliness of the shop and bakery, including dishes

Admin/Financial Assistant

Royal Lepage Property Management
02.2023 - 08.2024
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to correspondence and inquiries from tenants and vendors.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
  • Facilitated the development of strong vendor relationships through consistent communication on payment schedules.

Social Media Manager

Freelance
02.2019 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Worked with small businesses to create easy to follow social media goals and plans
  • Created reusable digital media for businesses to utilize with their specified branding
  • Photographed products as needed
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Streamlined content creation process, allowing for more frequent and impactful posts.
  • Created copy for posts, blogs, and more
  • Increased follower engagement with interactive content and timely responses to comments.

Supervisor / Retail

City Cannabis
02.2022 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements
  • Communicated with upper management about daily sales, goals and interactions

Manager

Cherry Wine Fashions
01.2019 - 04.2021
  • Accomplished multiple tasks within established timeframes.
  • Updated and organized digital inventory using Shopify and other platforms
  • Helped maintain customer and vendor relations
  • Maintained tidiness and aesthetic of the storefront while helping provide a comfortable shopping experience
  • Engaged with customers and aided with styling, fit, and created lasting customer relationships
  • Managed and tracked in store and online inventory using a variety of software and systems

Manager

The Foxy Box
09.2017 - 11.2018
  • Scheduled and managed a team 7+ individuals
  • Maintained stock, cleanliness and maintained the overall brand vision
  • Processed and distributed tip outs to staff
  • Provided front of house reception services as needed including customer service, stocking, scheduling clients and more
  • Set up and maintained salon booking software
  • Scheduled and held interviews
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Accomplished multiple tasks within established timeframes.

Manager/Barista

The Komox Grind
08.2016 - 08.2017
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
  • Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.

Salon and Wedding Coordinator

Roots the Salon
05.2015 - 08.2016
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
  • Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
  • Enhanced customer satisfaction with prompt and courteous service at the front desk.
  • Set up and trained salon in new POS

Education

High School Diploma -

Highland Secondary School
Comox, BC
06-2013

Skills

  • Personnel Management
  • Serving/Barista/Bartending
  • Trained fellow employees on work protocol and policies
  • Planned and recorded daily tasks
  • Aided in scheduling for the business
  • Kept track of and recorded payroll
  • Effective communication with customers and co-workers, clear presentation of ideas
  • Skilled in explaining sales and promotions, handling calls and bookings
  • Previous publicity experience engaging with local businesses
  • Quickly adapt to fast-pace environments and high pressure situations
  • Proficient in Microsoft Office Suite, quick to adapt to new software and operating systems
  • Experienced in social media management, content creation, and marketing as well as software geared towards those platforms
  • Familiar with booking and appointment software, handling cash registers, debit machines, Square and more
  • Capable of troubleshooting technical issues and working with various support systems
  • Exceptionally goal-oriented
  • Content creation and scheduling
  • Management of multiple business pages
  • Personalized posts and stories
  • Can create/work in Squarespace, Shopify and more
  • Copywriting/Print marketing materials

Timeline

Assistant FOH Manager

The Flying Apron Bakery
07.2024 - 07.2025

Admin/Financial Assistant

Royal Lepage Property Management
02.2023 - 08.2024

Supervisor / Retail

City Cannabis
02.2022 - 08.2023

Social Media Manager

Freelance
02.2019 - Current

Manager

Cherry Wine Fashions
01.2019 - 04.2021

Manager

The Foxy Box
09.2017 - 11.2018

Manager/Barista

The Komox Grind
08.2016 - 08.2017

Salon and Wedding Coordinator

Roots the Salon
05.2015 - 08.2016

High School Diploma -

Highland Secondary School

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Roanne Lemire