Jenna Miramontez
Westminster
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate - Full Time
Nike Well Collective
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Pre-Evaluation Specialist
Grand Canyon Education
10.2023 - 08.2024
- Processed degree evaluations for prospective transfer students.
- Provided timely responses to inquiries about transfer requirements and credit equivalencies.
- Applied research skills to verify course articulation between disciplines and varying degree types.
- Utilized CRM, TEA, and TES software to research various databases in order to gather and process student records.
Retail Sales Associate - Part Time
Nike Factory Store
03.2023 - 08.2024
- Worked to ensure a neat and attractive sales environment, and assist in the setup of visual displays
- Identified and maximize sales opportunities, and increase customer retention rates
- Maintained up-to-date knowledge of all product and retail promotions
- Helped customers complete purchases, locate items, and join reward programs.
Consumer Experience Specialist
Nike Clearance Store
11.2021 - 05.2022
- Ensured a flawless consumer journey by providing encouragement, connection, and product knowledge.
- Drove memberships on sales floor, as well as increased link percentage of sales.
- Tracked key performance indicators to measure success of store, athletes, and self.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Retail Sales Associate - Full Time
Nike Clearance Store
03.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Barista
Starbucks Coffee Company
10.2020 - 03.2021
- Processed drink and food orders that range from basic to complex, quickly and efficiently.
- Maintained a clean and professional appearance of the store and cafe area for guest satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ12.2021
Associate of Science - Liberal Arts
Orange Coast College
Costa Mesa, CA05.2018
Skills
- Product knowledge
- Product promotions
- Order processing
- Problem-solving
- Retail store operations
- Professional appearance
- Visual display arrangement
- Policy and procedure adherence
- POS system operations
- Customer engagement
- Cash drawer balancing
Timeline
Retail Sales Associate - Full Time
Nike Well Collective
08.2024 - Current
Pre-Evaluation Specialist
Grand Canyon Education
10.2023 - 08.2024
Retail Sales Associate - Part Time
Nike Factory Store
03.2023 - 08.2024
Consumer Experience Specialist
Nike Clearance Store
11.2021 - 05.2022
Retail Sales Associate - Full Time
Nike Clearance Store
03.2021 - 11.2021
Barista
Starbucks Coffee Company
10.2020 - 03.2021
Associate of Science - Liberal Arts
Orange Coast College
Bachelor of Science - Business Management
Grand Canyon University
Similar Profiles
Alexandria BarajasAlexandria Barajas
Supervisor of Operations at Nike Well CollectiveSupervisor of Operations at Nike Well Collective
Jordan BoltresJordan Boltres
Stockroom Worker at Nike Factory StoreStockroom Worker at Nike Factory Store
Jenny Carlton WhiteJenny Carlton White
Handmade Crafts Artist at The Covenant Collective; An Artist CollectiveHandmade Crafts Artist at The Covenant Collective; An Artist Collective
Alexander DotyAlexander Doty
Sr Patient Access Specialist at UCHealth University of Colorado HospitalSr Patient Access Specialist at UCHealth University of Colorado Hospital
Sherice Arribas-Myrick V.Sherice Arribas-Myrick V.
Director of Plant Operations at ARBHDirector of Plant Operations at ARBH