Overview
Work History
Education
Skills
Languages
Timeline
Generic

R. Jonathan Bedoumra

Toronto,ON

Overview

8
8
years of professional experience

Work History

Bilingual Case Coordinator

Bank of Montreal
07.2020 - Current
  • Provide efficient and accurate handling of managing general agencies' requests in a professional and timely manner; includes acting as a main point of contact for MGAs for National Accounts throughout Canada
  • Complete various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Collaborates with internal and external stakeholders in order to deliver on business objectives
  • Assist advisors in setting up Life and Critical Illness policies and services in the insurance industry.
  • Developed and implemented training programs for staff.

Bilingual Administrative Officer

Laurentian Bank
12.2018 - 05.2020
  • Delivered, processed and ensured quality control of all product specific financial and non-financial transactions for clients (Mutual funds, GICs, and segregated funds)
  • Monitored regulatory or tax law changes to achieve fund compliance and to capitalize on development opportunities.
  • Provided translation of written and spoken material and ensure meaning and context are maintained (including trading instructions, customer service and financial documentation).

Benefits Specialist

Morneau Shepell
06.2018 - 12.2018
  • Mediated with internal administrators and insurance providers in order to oversee the management of the clients’ benefit plans
  • Reviewed and analyzed benefit plan contracts and documentation
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into internal software
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Provided language translation services for customer service inquiries.


Social Media Coordinator

STAND Canada
08.2016 - 08.2017
  • Engaged a broad community in critical dialogue about Canada’s relation to the global refugee crisis and its links to genocide and mass atrocities
  • Created engaging posts, images and video contents for International Legal Programs Section (ILPS) Reforms.
  • Increased engagement through social media.
  • Conducted daily updates to social media profiles to boost organization's online presence.
  • Presented stories to reflect current trends and news to pull audience into website.

Education

Bachelor of Arts - Double Major in Political Science And African Studies

University of Toronto
01.2017

Master of Arts - Public And International Affairs

York University
Toronto, ON
05.2024

Skills

  • Excellent communication abilities
  • Translation and Public Speaking
  • Essay Writing, editing and proofreading
  • Microsoft Office Suite
  • Customer Service
  • Data Collection
  • Administrative Leadership

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary

Timeline

Bilingual Case Coordinator

Bank of Montreal
07.2020 - Current

Bilingual Administrative Officer

Laurentian Bank
12.2018 - 05.2020

Benefits Specialist

Morneau Shepell
06.2018 - 12.2018

Social Media Coordinator

STAND Canada
08.2016 - 08.2017

Bachelor of Arts - Double Major in Political Science And African Studies

University of Toronto

Master of Arts - Public And International Affairs

York University

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R. Jonathan Bedoumra