Rizza Angela Parisot
Ottawa,ON
Summary
Certified Project Manager offering over 13 years of project and people management experience. Recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives. Focused and driven team player practiced in leading multiple simultaneous projects leveraging proven project management tools. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, Delivery & Support
ScotiaBank
Ottawa, ON
12.2021 - Current
- Leading and supporting the execution of projects that drive revenue within the Canadian Banking Contact Centre (CBCC) and Cash Management Contact Centre (CMCC).
- Create project plans with established timelines and stakeholders, identify and obtain requirement/user story approval, create a comprehensive work breakdown structure (WBS) and manage end to end life cycle of the project from a readiness and technical perspective.
- Communicate effectively with stakeholders to ensure project goals are met on time and within budget. Collaborate with appropriate partners to ensure legal and compliance requirements are met, to minimize exposer to risks.
Associate Project Manager (TSYS Project Manager)
ScotiaBank
Ottawa, ON
03.2020 - 01.2022
- Was the Project Manager for the TSYS Project from a Canadian Banking Contact Center standpoint, supporting the Sr. Project Manager. Identified and obtained approvals for requirements, engaged the appropriate stakeholders in identifying technical and operational readiness impact and risk. Led sessions to ensure CBCC project team, business, and technical partners align.
- Was the Project Manager that led the initiation of an initiative to onboard a third party vendor to improve Canadian Banking Contact Centre productivity by using technology that will allow for real time assessment of call volumes. Led the discovery session with internal and external technical partners, governance process and acted as the liaison between the business and procurement team.
- Led the creation and monthly socialization of an executive dashboard that captures the detailed Net Promoter Score action plan of the Canadian Contact Centre.
Sr. Business Analyst (Delivery Project Manager)
Scotiabank
Ottawa, ON
10.2016 - 02.2020
- Managed the delivery and execution of projects with cross functional operations impact focused on improving customer experience.
- Was the Readiness Project Manager in the initiative to strategically amalgamate our domestic Canadian Banking Contact Centres. Led and manged project activities from a contact centre readiness perspective. Managed discussions with different partners from HR, training, technical and communication. Set up the Weath and Sales teams in Ottawa.
- Was the Project Manager in setting up the Ottawa Work from Home team to accommodate employees who were impacted by the amalgamation and ensure they were kept whole. Led the technical discussion with then third party vendor and business, to ensure successful implementation of the project.
Business Process Lead (Delivery Project Manager)
JP Morgan Chase and Company
Ottawa, ON
10.2014 - 10.2016
- Managed the delivery and execution of projects with cross functional operations impact focused on improving customer experience.
- Was the Project Manager for the repatriation of Philippine Canadian Portfolio back to Canada project. Led the creation and approval of charter, requirement and project plans. Set up recurring sessions with the Philippine Project Manager to ensure alignment of plans and used appropriate project tools (i.e. MS Project). Led discussions with HR, asset management and technical teams to ensure project success.
- Was the Project Manager for the removal of Sears Plastic from the Market. Facilitated cross-functional collaboration among departments to ensure successful implementation of handling customer inquiries. Worked with analytics team to ensure strategy made sense and testing was conducted. Worked with the communications and process teams to ensure expectations are set and contact centre is armed with the tools needed to facilitate conversations with customers.
Business Process Lead (Project Team Manager)
JP Morgan Chase
Cebu , Philippines
11.2011 - 09.2014
- Enhanced Services Team Lead for the Canadian and Philippine service centres. Focused on supporting project leads manage and implement projects brought about by Marketing campaigns.
- Acted as the liaison between the marketing relationship managers and contact centre operations to conduct project impact analysis before assigning a project lead from the Enhanced Services team.
- Led the Employee Equity Committee plan and execute activities that promote a positive understanding and celebrate various heritages from all over the world. Collaborate with other diversity groups to promote and celebrate our individuality.
Manager: Contact Centre (Sales)
JP Morgan Chase
Cebu , Philippines
12.2008 - 10.2011
- Managed the first Philippine (Cebu) Canada Service Centre team, focused on driving a group of specialists with out Sales experience learn the art of solutions focused discussions with customers.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Developed initiatives designed to improve employee engagement levels; organized events such as potlucks or outings.
Education
PMP Exam Preparation Training - Project Management
PM Training
Virtual Class06-2023
Agile Project Management With Scrum - Project Management
Knowledge Hut
Virtual Class04-2021
Bachelor of Science - Managerial Accounting
University of San Carlos
Cebu, Philippines06-2004
Skills
- Project Management
- Strategic Planning
- Schedule Management
- Risk Management
- Cross-Functional Collaboration
- Agile Methodology
- Project Scope Analysis
- Scope Management
- Stakeholder Communications
- Coaching and Mentoring
- Team Motivation
Accomplishments
- Best of the Best (FHSA- 3rd Place Best Project Implemented) Issued: December 2023
- Best of the Best (Individual Contributer) Issued: December 2020
- Inspire Aware (Outstanding Project Management) Issued: October 2015
Certification
- Project Management Professional (PMP) Issued: Oct 2023
Timeline
Project Manager, Delivery & Support
ScotiaBank
12.2021 - Current
Associate Project Manager (TSYS Project Manager)
ScotiaBank
03.2020 - 01.2022
Sr. Business Analyst (Delivery Project Manager)
Scotiabank
10.2016 - 02.2020
Business Process Lead (Delivery Project Manager)
JP Morgan Chase and Company
10.2014 - 10.2016
Business Process Lead (Project Team Manager)
JP Morgan Chase
11.2011 - 09.2014
Manager: Contact Centre (Sales)
JP Morgan Chase
12.2008 - 10.2011
PMP Exam Preparation Training - Project Management
PM Training
Agile Project Management With Scrum - Project Management
Knowledge Hut
Bachelor of Science - Managerial Accounting
University of San Carlos
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