Rizza Stevens
Walnut Creek
Summary
Dedicated bus driver with a strong commitment to passenger safety and compliance with DOT regulations. Proven ability to assist passengers with diverse needs while maintaining a clean driving record and ensuring timely transportation.
Overview
4
4
years of professional experience
Work History
Bus Driver
Paratransit Services
Brisbane
04.2023 - 12.2024
- Operated paratransit vehicles to ensure safe and timely transport for passengers.
- Assisted passengers with boarding and alighting from vehicles, ensuring comfort and safety.
- Followed designated routes while adhering to traffic laws and regulations for safety.
- Communicated effectively with dispatch to report delays or required assistance during trips.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Documented passenger information and trip details accurately for record-keeping purposes.
- Supported passengers with disabilities or special requirements to ensure safe and comfortable travel.
- Coordinated with team members to enhance service efficiency and improve overall customer experience.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Welcomed customers warmly during boarding to foster a positive atmosphere.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided route, schedule and fare information to passengers.
- Collected fares, tickets and passes accurately.
- Performed minor repairs on buses, including changing tires and jump-starting engines.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Announced stops clearly to help passengers disembark at correct locations.
- Managed passenger emergencies effectively to ensure safety during travel.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Medical Assistant
Laguna Honda Hospital State
07.2020 - 07.2021
- Assisted healthcare providers during patient examinations and procedures, ensuring smooth operations.
- Coordinated patient follow-ups and scheduled appointments, enhancing patient experience and care continuity.
- Scheduled appointments for patients via phone and in person, optimizing clinic workflow.
Education
Health Career College
Pleasant Hill, CA10-2021
Associate of Science -
US College Anaheim
Anaheim, CA11-2016
Associate of Science -
Concorde Career College
Garden Grove, CA06-2016
Certified Nurse Assistant
Vallejo, CA11-2009
High School Diploma -
Armijo High School
Fairfield, CA06-1984
Skills
- Vehicle operation
- Commercial driving
- Vehicle inspection
- Pre-trip inspections
- Safety compliance
- DOT compliance
- DOT standards
- Safety-focused
- Trip documentation
- Fare collection
- Passenger assistance
- Elderly and disabled assistance
- Passenger safety
- Wheelchair lift operation
- Time management
- Route planning
- Map navigation
- GPS operation
- Weather condition driving
- Safe driving techniques
- Emergency response
- Emergency response procedures
- Vehicle maintenance
- Vehicle inspections
- Local traffic rules
- Traffic laws
- Scheduling adherence
- Dispatch communication
- Clear communication
- Customer service
- Passenger interaction
- Passenger relations
- Friendly interaction
- Conflict resolution
- Dependability
- Patience under pressure
- Navigation and road safety
- Safety protocols
- Public safety
- First aid
- Clean driving record
- Map proficiency
- Passenger relations
Timeline
Bus Driver
Paratransit Services
04.2023 - 12.2024
Medical Assistant
Laguna Honda Hospital State
07.2020 - 07.2021
Health Career College
Associate of Science -
US College Anaheim
Associate of Science -
Concorde Career College
Certified Nurse Assistant
High School Diploma -
Armijo High School