Rizza Santos
BURNABY,BC
Summary
Results-driven Business Analyst with over 15 years of experience in identifying business needs and implementing strategic solutions to enhance organizational performance. Proficient in various business analysis methodologies and tools, complemented by a background as an application developer. Recognized for effectively communicating complex technical concepts to stakeholders and negotiating solutions that align with industry standards. Committed to delivering projects on time and within budget while fostering continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Analyst
Accenture - WBS Canada
Montreal, Quebec
03.2024 - 05.2025
- Managed billing and invoicing processes using Oracle Fusion Applications.
- Generated and distributed invoices per contract terms.
- Monitored and tracked billing cycles for timely and accurate invoicing.
- Resolved billing discrepancies.
- Collaborated with project managers and accounting teams for accurate contract billing.
- Maintained up-to-date billing records and documentation.
- Ensured compliance with company policies and relevant regulations.
- Analyzed billing data, and prepared reports for management.
- Assisted in the implementation and improvement of billing processes and systems.
Senior Business Analyst
Accenture - PHSA and BCCS
Burnaby, British Columbia
06.2024 - 01.2025
- Requirements Gathering and Solution Design
- Workshop Facilitation
- Stakeholders Liaison
- Project Management Support
- Data Analysis
- Training
Senior Business Analyst
Accenture - Saskatchewan Health
Saskatoon, Saskatchewan
04.2023 - 07.2023
- Conducted comprehensive risk assessments for aging clinical applications, databases, networks, and tools.
- Identified potential risks and vulnerabilities impacting Health Authority operations and patient care.
- Developed and implemented risk mitigation strategies and action plans.
- Collaborated with IT, clinical, and administrative teams.
- Monitored and tracked risk management activities and progress.
- Prepared regular risk analysis reports for management and stakeholders.
- Ensured compliance with relevant regulations, standards, and best practices.
- Assisted in the development and implementation of contingency and disaster recovery plans.
- Provided training and support on risk management practices and procedures.
Consultant/Digital Solutions Facilitator
Solvera Solutions - Shared Health Manitoba
Winnipeg, Manitoba
03.2022 - 12.2022
- Promoted Health Authority's digital web services to various health sites.
- Conducted workshops, training sessions, and demonstrations on digital solutions.
- Provided ongoing support and guidance to health site staff.
- Collaborated with IT and administrative teams to address technical issues.
- Developed a detailed project plan, timeline, and budget for the migration process.
- Gathered feedback from health sites to optimize digital services.
- Developed and distributed educational materials.
- Monitored the adoption and utilization of digital services.
- Ensured compliance with relevant regulations and standards.
- Fostered a culture of innovation and continuous improvement ln healthcare delivery.
Senior Business Analyst
Provincial Health Services Authority (PHSA)
Vancouver, British Columbia
06.2019 - 11.2022
- Led the migration of clinical applications to the CERNER system within the Acute Care department.
- Managed deployment, implementation, and testing of CERNER's new and enhanced functionalities.
- Collaborated with clinical and IT teams to gather requirements.
- Conducted gap analyses to identify and address discrepancies.
- Facilitated communication between stakeholders.
- Monitored and reported on project progress.
- Provided training and support to end users.
- Identified and mitigated risks associated with the migration project.
- Ensured compliance with relevant regulations and standards.
Education
Certificate in Business Analysis - Information Technology
University of British Columbia
Vancouver, BC01-2012
Bachelor of Science - Computer Science
De La Salle University
Manila, Philippines04-1994
Skills
- Billing management
- Oracle Fusion Applications
- Invoicing accuracy
- Data analysis
- Risk assessment
- Regulatory compliance
- Health Care Analytics
- Technical documentation
- Oracle PL*SQL
- SQL
- MS Visio
- Jira/Confluence/Kanban
- Quest TOAD
- Cerner Powerchart, PowerPlan
Languages
English
Native/ Bilingual
Filipino/Tagalog
Native/ Bilingual
Certification
- Certificate in Business Analysis
Accomplishments
- Redesigned Application Support Process - Spearheaded the revamp of support process from third party vendor to PHSA's own IT support. Reducing cost to one 1 FTE.
- Implementation of mConnect Application - Successfully implemented the mConnect application across various Lower Mainland Hospitals' emergency rooms, enabling ER physicians and medical staff to access patient charts in real-time on multiple devices, including desktops, laptops, iPads, and smartphones, reducing medical staff footprints and manual documentation to 50%.
COURSES
- Business Analysis Bootcamp - Focused in foundational aspects of Business Analysis (BA) through five key courses: Introduction to BA Scope and Elicitation, Analyzing Requirements, Supporting/Managing Requirements, and BA Planning and Estimating
- Oracle PL/SQL Fundamentals - Intensive course on SQL querying for data analysis and manipulation, offered by Oracle University.
PASSIONS
- Data-Driven Healthcare Improvements - Enthusiastic about utilizing data analysis to enhance healthcare systems and patient outcomes.
- Technology in Medicine - Keen on incorporating advanced technologies, such as Generative AI to enhance medical care and operational efficiency.
Timeline
Senior Business Analyst
Accenture - PHSA and BCCS
06.2024 - 01.2025
Billing Analyst
Accenture - WBS Canada
03.2024 - 05.2025
Senior Business Analyst
Accenture - Saskatchewan Health
04.2023 - 07.2023
Consultant/Digital Solutions Facilitator
Solvera Solutions - Shared Health Manitoba
03.2022 - 12.2022
Senior Business Analyst
Provincial Health Services Authority (PHSA)
06.2019 - 11.2022
Certificate in Business Analysis - Information Technology
University of British Columbia
Bachelor of Science - Computer Science
De La Salle University
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