Restaurant General Manager with 11 years of progressive experience in high-volume QSR operations across Canada, the Middle East, and India. Proven track record in team leadership, operational excellence, cost control, and customer satisfaction. Skilled in managing multi-cultural teams, optimizing labour and food costs, and ensuring compliance with food safety and workplace standards. Known for developing strong teams, improving store performance, and driving consistent sales growth in fast-paced environments.
Redberry Crown Restaurants (Burger King) – Ontario, Canada
May 2023 – Jan 2026
• Led end-to-end operations of a high-volume QSR restaurant with a team of 25+ employees
• Managed staff scheduling, labour planning, payroll, hiring, onboarding, and performance reviews
• Improved customer satisfaction through team coaching, service standards, and operational consistency
• Controlled food and labour costs through inventory management, waste reduction, and productivity planning
• Ensured full compliance with Ontario food safety, health & safety, and employment standards
• Monitored KPIs, sales reports, and operational metrics to drive continuous improvement
• Developed shift managers and supervisors to maintain strong leadership coverage