Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Rizwan Dargahwala

Moose Jaw,Canada

Summary

Dedicated sales professional with an MBA and over 14 years of experience in the banking and fintech industry by managing sales executive teams, developing and exceeding sales targets. Adept at identifying new business opportunities for fintech and payment processing, building strong client relationships, and leveraging data-driven insights to exceed sales targets.

Overview

11
11
years of professional experience

Work History

Sales Manager

Soni Auto Market Ltd
09.2024 - 11.2024
  • Manage relationship with B2B customers and fix appointment to negotiate and close sales
  • Resolved customer concerns effectively, ensuring satisfaction and repeat business
  • Implemented customer satisfaction procedures and dealt with customer issues
  • Developed a loyal customer base through personalized follow-ups and service reminders
  • Establish business sale policies and procedures in relation to grow business in local area

Customer Service Representative

Milan Tours & Travels
07.2022 - 08.2024
  • Assisted customers in booking flights, hotels, and vacation packages as per their preferences
  • Primary point of contact for and between customers internally and externally
  • Provided expert advice on destinations, travel regulations, and visa requirements
  • Handled customer complaints regarding itinerary changes, flight cancellations, and refunds

Regional Sales Manager

Unobanc Pvt Ltd-Moneyhop
08.2021 - 06.2022
  • Onboarded key B2B partnerships with Money Exchange house, Foreign Education Consultants, Banks which resulted in 20 % business growth every quarter in 2021-2022
  • Demonstrated potential B2B customers a demo of Moneyhop online wire transfer payment processing platform K2 effectiveness and efficiency in payment processing first of its kind ever in India
  • Coaching and training a team of sales executives in improving performance and achieving sales quotas consistently for the assigned region of operation
  • Build, maintain strong relationships with clients to ensure customer satisfaction and retention

Sales Manager- Retail Forex

IndusInd Bank Ltd
10.2013 - 07.2021
  • Successfully grew the Bank Forex Business vertical from 1 to 24 branches in coordination with the bank Branch Managers in the assigned sales territory
  • Implemented an efficient sales funnel, directly increasing forex sales by 30 % every quarter
  • Daily coaching and training the team of sales executives, relationship managers, customer service managers, banks tellers in improving performance and achieving sales quotas consistently for the assigned region of operation
  • Assist customers with account openings, fixed deposit applications, financial transactions, wire transfers, escalated client complain for better service delivery
  • Attained existing client financial targets and generated new client base in assigned territory

Education

MBA - MARKETING

VNSGU
01.2008

Google Digital Marketing Certificate - Fundamentals of Digital Marketing

Coursera
01.2019

Bachelors of Commerce -

VNSGU
01.2004

Skills

  • Business Growth Initiatives
  • Digital Payment Systems
  • Technical Knowledge
  • Inventory Management
  • Transaction Management
  • Process Optimization
  • Client Discovery
  • Excel Proficiency
  • Proficient in MS Word
  • MS Office - PowerPoint

Languages

English (Fluent)
Hindi (Fluent)

Timeline

Sales Manager

Soni Auto Market Ltd
09.2024 - 11.2024

Customer Service Representative

Milan Tours & Travels
07.2022 - 08.2024

Regional Sales Manager

Unobanc Pvt Ltd-Moneyhop
08.2021 - 06.2022

Sales Manager- Retail Forex

IndusInd Bank Ltd
10.2013 - 07.2021

Google Digital Marketing Certificate - Fundamentals of Digital Marketing

Coursera

Bachelors of Commerce -

VNSGU

MBA - MARKETING

VNSGU

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Rizwan Dargahwala