Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Rizwan Ahmad

Brampton,Canada

Summary

Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.

Overview

18
18
years of professional experience

Work History

Technical Support Specialist (Tier 1 and 2)

Ensemble Solutions Group
Karachi
02.2022 - 09.2024
  • Answered support phone lines, including Grasshopper, White Glove Support, and other first-line support channels.
  • Responded to Tier 1 support email requests.
  • Assisted with Tier 1 support tasks.
  • Created, resolved, and documented support tickets.
  • Performed device troubleshooting and maintained thorough documentation.
  • Troubleshoot product management services, including Sierra Wireless ALMS and AMM, PepLink InControl2, Cradlepoint NetCloud Manager, and Cisco/Meraki Dashboard, among others.
  • Created and published Knowledge Base articles.
  • (100% Remote)

Chief Executive Officer

Virtual Sting Ray Tech
Karachi
04.2015 - 01.2022
  • Established a clear vision for the use of technology within the company, ensuring that technological resources aligned with both short- and long-term business goals.
  • Defined objectives for research and development initiatives.
  • Developed timelines for the creation and deployment of all technological services.
  • Made strategic executive decisions to meet the company's technological needs.
  • Provided mentorship and guidance to team members.
  • Maintained a customer-centric approach and supported the delivery of IT projects to market.
  • Oversaw technology budgets and ensured projects were delivered within set time frames.
  • Stayed up-to-date with emerging technology trends and innovations
  • Ensured compliance with all regulatory standards in technology practices
  • Collaborated closely with the customer service department to enhance sales and customer acquisition processes
  • (100% Remote)

Chief Support and Sales Officer

Goldbar Enterprises LLC
Rawalpindi
09.2007 - 04.2015
  • Managed a 2-member team within the Customer Service Department.
  • Accountable for staffing and training representatives.
  • Assisted in the development of new policies and procedures.
  • Conducted market research among client support teams to gather feedback on sales methods, follow-up techniques, and post-sales service value.
  • Managed the needs of high-revenue business accounts through comprehensive oversight.
  • Worked with new clients to establish new accounts and implement systems.
  • Prioritized and managed daily operations to ensure proper resolution of issues.
  • Monitored customer service performance and feedback, contributing to the development of new policies
  • (100% Remote)

Client Services Executive

Nco Financial Group
Brantford, Ontario
11.2006 - 07.2007
  • Served as a customer service executive and received customer recognition within the first month of service.
  • Represented American Express in collecting credit card payments over the phone and was recognized as the top debt collector on Boxing Day.
  • (Onsite)

Telesales Representative

SP Data LLC
North York, Ontario
10.2006 - 11.2006
  • Handled outbound sales and telemarketing campaigns.
  • (Onsite)

Telesales Representative

Gemma Communication
North York, Ontario
09.2006 - 10.2006
  • Worked on outbound sales and telemarketing campaigns.
  • (Onsite)

Registration/Marketing Officer

Direct Energy Marketing Limited
Toronto, Ontario
04.2006 - 08.2006
  • Conducted outdoor sales to enroll clients in energy savings plans for their utility bills.
  • (Onsite)

Education

Bachelor of Science - Computer Science

Al-Khair University
Rawalpindi, Pakistan
09-2002

Skills

  • Reporting Dashboards
  • Knowledge Base
  • Product Management
  • Technical Support
  • Identify Issues
  • Wireless Communications
  • Customer Support/Service
  • Sales
  • Budgeting
  • Customer Acquisition
  • Mentoring
  • Research & Development (R&D)
  • Training/Teaching
  • Campaigns
  • Telemarketing
  • Telesales
  • Marketing
  • Computer Science
  • Budget Management
  • Business Development
  • Call Centers
  • Customer Relations
  • Customer Satisfaction
  • Financial Services
  • Gardening
  • Information Technology & Information Systems
  • Marketing Campaign
  • Project/Program Management
  • Sales Campaigns
  • Sales Support
  • Technical Leadership
  • Telephone Skills
  • 1st Level Support
  • Documentation
  • Develop and Maintain Customers
  • Regulations
  • Recruiting/Staffing/Hiring
  • Conduct Studies
  • Credit Cards
  • Outbound Telemarketing
  • Customer Experience
  • Performance Management
  • Support Documentation
  • Team Lead/Manager
  • Cisco Network Systems
  • Post-
  • Operations Management
  • Customer Service Evaluation
  • Market Research
  • Problem Solving Skills

Languages

English - Advanced

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

Technical Support Specialist (Tier 1 and 2)

Ensemble Solutions Group
02.2022 - 09.2024

Chief Executive Officer

Virtual Sting Ray Tech
04.2015 - 01.2022

Chief Support and Sales Officer

Goldbar Enterprises LLC
09.2007 - 04.2015

Client Services Executive

Nco Financial Group
11.2006 - 07.2007

Telesales Representative

SP Data LLC
10.2006 - 11.2006

Telesales Representative

Gemma Communication
09.2006 - 10.2006

Registration/Marketing Officer

Direct Energy Marketing Limited
04.2006 - 08.2006

Bachelor of Science - Computer Science

Al-Khair University

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Rizwan Ahmad