Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rizlane Abdelfadel

Summary

Accomplished Disability Quality Assurance Reviewer at Sun Life Financial, demonstrating unparalleled attention to detail and adaptability. Expert in enhancing productivity and reducing review turnaround times by prioritizing tasks efficiently. Skilled in proofreading and decision-making, significantly improved client revenue and operational efficiency without compromising confidentiality or quality.

Overview

14
14
years of professional experience

Work History

Disability Quality Assurance Reviewer

Sun Life Financial
05.2021 - Current
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
  • Conducted in-depth research to strengthen the overall quality and credibility of each review.

Disability Case Management Consultant

Sun Life Financial
03.2017 - 04.2021
  • Designed customized training programs to enhance employee skills and improve productivity levels.
  • Increased client revenue through effective sales strategy development and implementation.
  • Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
  • Advised clients on risk management strategies, mitigating potential threats to their businesses'' stability.

Disability Case Manager (Short/Long Term Disab.)

Sun Life Financial
01.2013 - 02.2017
  • Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.
  • Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
  • Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.

Chiropractor

Clinique Chiropratique Saint Léonard
09.2010 - 12.2012
  • Maintained detailed records of patient treatments, progress, and outcomes to facilitate effective care coordination and continuity.
  • Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
  • Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
  • Reduced recovery time for patients suffering from sports injuries through targeted chiropractic interventions.

Education

MBA -

Université Du Québec À Montréal (UQAM)
Montreal, QC
04.2014

Doctorate of Chiropractic -

Université Du Québec À Trois-Rivières (UQTR)
Trois-Rivières, QC
06.2010

Skills

Proofreading

Email Communication

Adaptability and Flexibility

Attention to Detail

Decision-Making

Languages

English
Professional Working
French
Full Professional
Arabic
Native or Bilingual

Timeline

Disability Quality Assurance Reviewer

Sun Life Financial
05.2021 - Current

Disability Case Management Consultant

Sun Life Financial
03.2017 - 04.2021

Disability Case Manager (Short/Long Term Disab.)

Sun Life Financial
01.2013 - 02.2017

Chiropractor

Clinique Chiropratique Saint Léonard
09.2010 - 12.2012

MBA -

Université Du Québec À Montréal (UQAM)

Doctorate of Chiropractic -

Université Du Québec À Trois-Rivières (UQTR)

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Rizlane Abdelfadel