Summary
Overview
Work History
Education
Skills
Languages
Computer Experience
Tel
References
Timeline
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Rizk Sarouphim

Laval,Québec

Summary

To focus skills and experience on a challenging position, which will provide me with greater possibilities, new opportunities, and abilities to drive results. My ambition is to extend my experience and knowledge in a field related to my skills where my motivation and my interests will be stimulated.

Overview

17
17
years of professional experience

Work History

Senior Product Administration Technician - Services and Operations Desjardins Private Wealth Management

Mouvement Desjardins
05.2022 - 08.2023
  • Perform studies, research and specialized technical analyzes and act as a resource person for submitting solutions and action plans
  • Support various stakeholders in the application of standards, processes, and business solutions as well as in the use of tools and systems related to the activities and operations of your unit
  • Provide the technical expertise required for the implementation of new products and tools
  • Carry out operational, administrative, and quality control measures, following up as needed
  • Ensure that control and authorization procedures for products and client accounts are followed so that operations are carried out properly
  • Oversee the activities of the team: Account openings and transfers, control the transactions related to estates and outgoing transfers
  • Supervise the transfers in/out, T2033 in/out for financial and non-financial requests
  • Updates of client accounts
  • Attend meetings as a content expert Communication to the team, act as an ambassador of change
  • Asset Allocation.

Customer Service Representative – Credit Card Division

Mouvement Desjardins
03.2021 - 05.2022
  • Answer client’s service requests using appropriate Bank and credit card processor systems
  • Manage the client’s profile for the card program such as the issuance, renewal and modification; cancellation, records retention; compliance issues and customer service (credit limit increases, exception transaction processing, etc.) Maintain high level of product knowledge regarding all aspects of card programs including features and benefits, fees and service charges, and disclosure requirements.

Customer Service Representative (Contractual)

SEB Administrative Services Inc
07.2020 - 03.2021
  • Assist employees with enrollment in benefits programs, such as health insurance, dental care and beneficiary designation
  • Process information received from the client using internal databases and information systems
  • Create call ticket using JIRA and follow up with the participant
  • Update banking information
  • Add/remove dependent.

Broadband Support Senior Officer

Touch
09.2008 - 02.2020
  • Troubleshoot Cal/Data/SMS
  • Visit VIP clients to fix their data issues
  • Propose new ideas (new devices, cameras, videoconferencing, etc.) and explore them with various vendors depending on the evolution of technology (4.5G & 5G) and the digitalization objective
  • Megabyte Consumption complaints (IOS, Android, Blackberry), CDR’s inquiry
  • Monitor detailed bill Voice/Data/SMS
  • Technical Support for Routers/Mifi/dongle Huawei (3G-4.5G).

Customer Service Representative

Bell Mobility
03.2008 - 06.2008
  • Use superb client servicing skills to ensure all client needs are met and expectations are exceeded
  • This will include re-selling and up-selling abilities
  • Continually improve sales proficiency, performance results and maintain a challenging schedule
  • Support contracting and re-contracting offers
  • Provide advice and suggest various products and services
  • Resolve Billing inquiries, Account adjustments, credits/refunds, promotion Updates, etc.

Customer Service Representative

FIDO
08.2006 - 03.2008
  • Use superb client servicing skills to ensure all client needs are met and expectations are exceeded
  • This will include re-selling and up-selling abilities
  • Continually improve sales proficiency, performance results and maintain a challenging schedule
  • Support contracting and re-contracting offers
  • Provide advice and suggest various products and services
  • Resolve Billing inquiries, Account adjustments, credits/refunds, promotion Updates, etc.

Education

Certificate Banking and Finance -

Notre Dame University (NDU)

High School Diploma -

Ecole Secondaire Mont-Lasalle

Interconnecting Cisco Networking Devices, Part 1 (ICND1) -

New Horizons
11.2017

Skills

  • Strong customer service and problem-solving skills
  • Ability to handle high volume and pressure situations
  • Ability to learn large amounts of information in a short period of time
  • Ability to recognize the need to shift priorities to meet customer and business needs

Languages

English
Full Professional

Computer Experience

SharePoint, MS Access, Excel, Word, PowerPoint, Outlook, Visio, Jira, Confluence, FundServ (A$M), AS400, GRD, OSS, TN3270, Console du gestionnaire de services

Tel

(514) 795-1287

References

References are available upon request.

Timeline

Senior Product Administration Technician - Services and Operations Desjardins Private Wealth Management

Mouvement Desjardins
05.2022 - 08.2023

Customer Service Representative – Credit Card Division

Mouvement Desjardins
03.2021 - 05.2022

Customer Service Representative (Contractual)

SEB Administrative Services Inc
07.2020 - 03.2021

Broadband Support Senior Officer

Touch
09.2008 - 02.2020

Customer Service Representative

Bell Mobility
03.2008 - 06.2008

Customer Service Representative

FIDO
08.2006 - 03.2008

Certificate Banking and Finance -

Notre Dame University (NDU)

High School Diploma -

Ecole Secondaire Mont-Lasalle

Interconnecting Cisco Networking Devices, Part 1 (ICND1) -

New Horizons

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