Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rizhen Zhang

Brossard,QC

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Provide customers with the best personalized experience.

Overview

7
7
years of professional experience

Work History

Menu Coordinator Team Lead

Cluster POS
11.2023 - Current
  • Lead and mentor team of menu programmers to create collaborative and innovative work environment.
  • Provide guidance and support to team members, promoting professional growth and skill development.
  • Be first point of escalation for complex issues with Cluster systems.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Provide personalized experience and demos to customers.
  • Directed and supervised team of 4 engaged in coordination and project development.

Menu Coordinator

Cluster POS
03.2023 - 11.2023
  • Create personalized menus on system based on customers personalized menus.
  • Coordinate with other teams to provide customer with best overall service.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Follow up approximately 10 incoming customer projects weekly.

Customer Service Representative

Medavie Blue Cross
06.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Personal Banking Advisor

TD Bank
12.2021 - 04.2022
  • Engage customers in day-to-day advice needs, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to right contact person for appropriate solutions while exercising good judgement in confidential matters
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
  • Support frontline staff with scheduled cash, non-cash transactions and resolve critical issues
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
  • Help build positive and equitable work environment by participating in personal performance development and sharing industry knowledge to achieve common objectives

Personal Trainer

Bfitstudio
09.2017 - 07.2020
  • Providing personalized plan to customers and achieve exhilarating success of their journey to their individual goals.
  • Provide and explain broad range of training from basic understanding of weight training to postural rehabilitation and pre/post-natal fitness.
  • Assessing clients through various fitness tests and problem-solve issues that may arise from tests.
  • Ensure management and progress of client's fitness plan and be adaptable to any changes (nutrition, habits, work environment and capacity.)
  • Scheduling clients and maintaining communications for any progress and changes in schedule.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.

Education

No Degree - English Literature And Creative Writing

Concordia University
Montreal, QC
06.2014

DEC - Social Sciences

LaSalle College
Montreal, QC
06.2011

Skills

  • Customer Service
  • CRM Software
  • Customer Service Management
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination
  • Staff Management
  • MS Office

Languages

English
Full Professional
French
Full Professional

Timeline

Menu Coordinator Team Lead

Cluster POS
11.2023 - Current

Menu Coordinator

Cluster POS
03.2023 - 11.2023

Customer Service Representative

Medavie Blue Cross
06.2022 - 12.2022

Personal Banking Advisor

TD Bank
12.2021 - 04.2022

Personal Trainer

Bfitstudio
09.2017 - 07.2020

No Degree - English Literature And Creative Writing

Concordia University

DEC - Social Sciences

LaSalle College

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Rizhen Zhang