RIZALYN LAJADA
Calgary,Canada
Summary
Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Wellnecity Inc.
02.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Accurately reviewing insurance claims submissions, & reconciling accounts payable discrepancies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Reconciled account files and produced monthly reports.
SALES & MARKETING EXECUTIVE
Human Assets Training Institute
11.2021 - 03.2023
- Tracked sales data through ERP System to ensure that the company meets monthly sales quotas
- Developed, built & maintained strong working relationships with customers to promote long term business growth
- Looked for new business opportunities through cold calling, & networking
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Delivered compelling presentations to numerous event marketing, sales, and promotions to secure new business opportunities and partnerships.
IT SUPPORT SPECIALIST & OFFICE ADMINISTRATOR
Asia International School
08.2018 - 08.2021
- Maintained school's official email & managed school's Pioneer System software.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Designed, prepared, and created school official forms, certificates, circulars, memorandums, letters & reports for various departments
- Answered central telephone system and directed calls to concern departments
- Maintained school supplies & books, purchased & submitted purchase orders to purchasing department
- Installed, configured and maintained computer systems and network connections.
IT SUPPORT TECHNICIAN & OFFICE ADMINISTRATOR
Orbit International School
10.2016 - 05.2018
- Managed Classera System software
- Responded to support requests from staffs and patiently walked individuals through basic troubleshooting tasks.
- Designed and created emails, event invitations letters, certificates, circulars, letters & reports to various school departments
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
PRODUCTION SUPERVISOR
Sycwin Wires and Coating Incorporated
05.2016 - 08.2016
- Supervised ongoing daily production phase & coordinated with other departments to maintain smooth and efficient product workflow
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower
- Managed internal operations & established clear priorities and production quality standards.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
TRAINEE ENGINEER & TECHNICIAN
Himmax Electronics Corporation
01.2014 - 10.2014
- Tested all raw electronics materials before the initial use in the production department & conducted root-cause analysis on any component failure
- Assessed scope and requirements & assisted in the development, design, troubleshooting and execution of projects such as Beam Detector circuit, Power Supply of Synchro Clock, Sprinkler and speaker Circuit, Hymnal Display Panel System, nurse call equipment, and paging microphone
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly
RECEPTIONIST
Golden Panda Dormtel
06.2008 - 10.2008
- Answered phone promptly and directed incoming calls to correct offices & tenants
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Maintained visitor log for entering and leaving facility for security purposes
Education
Post-Baccalaureate Diploma - Information Technology Services
Southern Alberta Institute of Technology (SAIT)
Calgary, AB12-2024
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines
Manila, Philippines04-2016
Skills
- Time management
- Office administration
- Issue troubleshooting
- Virtualization (VMware)
- ITIL processes
- System configuration
- Desktop support
- Database entry
- Ticketing system proficiency (ServiceNow)
- Server management
- Database & Network administration
- Customer service
- Active Directory & Configuration management
- Operating systems expertise
- MIcrosoft Azure
- MIcrosoft 365 & Microsoft Azure proficiency
Certification
- Licensed Electronics Technician (License Number: 0015638)
- Palo Alto Networks Student Certificate Completion: (Cybersecurity Foundation, Network Security Fundamentals, Security Operations Fundamentals)
- CCNA: Switching, Routing, and Wireless Essentials,
Timeline
Office Administrator
Wellnecity Inc.
02.2024 - 08.2024
SALES & MARKETING EXECUTIVE
Human Assets Training Institute
11.2021 - 03.2023
IT SUPPORT SPECIALIST & OFFICE ADMINISTRATOR
Asia International School
08.2018 - 08.2021
IT SUPPORT TECHNICIAN & OFFICE ADMINISTRATOR
Orbit International School
10.2016 - 05.2018
PRODUCTION SUPERVISOR
Sycwin Wires and Coating Incorporated
05.2016 - 08.2016
TRAINEE ENGINEER & TECHNICIAN
Himmax Electronics Corporation
01.2014 - 10.2014
RECEPTIONIST
Golden Panda Dormtel
06.2008 - 10.2008
Post-Baccalaureate Diploma - Information Technology Services
Southern Alberta Institute of Technology (SAIT)
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines