Riza Ravago
Calgary,Alberta
Summary
I am a driven and diligent professional dedicated to contributing to organizational success through excellence, reliability, and continuous improvement. I thrive in dynamic, fast-paced environments and excel at multitasking, problem-solving, and meeting deadlines under pressure. With strong communication and teamwork skills, I collaborate effectively with diverse teams to enhance customer satisfaction and operational efficiency. Committed to professional growth, I take pride in delivering high-quality results and adding lasting value to my employer’s goals.
Overview
12
12
years of professional experience
Work History
Team Member
Tim Hortons Bow Downtown
Calgary, Alberta
06.2024 - Current
- Responsible for creating a welcoming and enjoyable dining experience for the guests.
- Collaborated with team members to ensure efficient service during peak hours.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- The ultimate goal is to provide excellent food and service to the customers.
- Prepared and served high-quality beverages and food items to customers.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and answered product questions.
- Operated cash register, processed transactions, and managed payment methods.
Service Administrative Staff
Toyota Shaw Inc.
Mandaluyong, Philippines
01.2019 - 01.2020
- Answering email and phone calls to appropriate parties or take messages.
- Filing documents, memos, records and reports.
- Monitoring and requesting payment for monthly utilities and rental.
- Preparing correspondence and reports as requested by supervisor or other department.
- Monitor office supply inventory and order supplies as necessary.
- Prepare and update all government permits.
Administrative Supervisor
ISM Enterprise
Mandaluyong, Philippines
01.2014 - 01.2019
- Company Overview: Coca-Cola Dealership Philippines
- Interviewing new applicant.
- Appraising employees daily performance to ensure that quality standards are being met and provide feedback about their performance.
- Improve the processes and policies in support of organization.
- Perform orientation and train employees work methods to increase effectiveness and efficiency of the team.
- Handling the inventory and monitoring financial report.
- Coca-Cola Dealership Philippines
Education
Business Administration - Human Resources Management
Southern Alberta Institute of Technology
Calgary, AB07-2025
Bachelor of Science - Business Administration
Jose Riza University
Philippines04-2019
Skills
- Time Management
- Good Listener
- Customer service
- Workplace safety
- Leadership qualities
- Positive attitude
- Teamwork and collaboration
- Decision-making capacity
- Problem-solving aptitude
Timeline
Team Member
Tim Hortons Bow Downtown
06.2024 - Current
Service Administrative Staff
Toyota Shaw Inc.
01.2019 - 01.2020
Administrative Supervisor
ISM Enterprise
01.2014 - 01.2019
Business Administration - Human Resources Management
Southern Alberta Institute of Technology
Bachelor of Science - Business Administration
Jose Riza University