Riza Mata
San Bernardino
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Health Technician Dietetic
VA Hospital Nutrition
09.2025 - Current
- Administered nutrition assessments and dietary recommendations for diverse patient populations.
- Collaborated with healthcare teams to develop personalized meal plans and nutritional interventions.
- Monitored patient progress, adjusting dietary plans based on feedback and clinical outcomes.
- Educated patients on proper nutrition practices, ensuring understanding of dietary restrictions and goals.
Wage Leader
VA Hospital
11.2023 - Current
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
- Coached and mentored individuals on professional development goals.
- Resolved conflicts between employees in a timely manner.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Identified training needs for staff members and developed appropriate programs.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Food Service Worker
VA Hospital
10.2022 - Current
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assembled and served meals according to specific patients diet.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Food Service Worker
Loma Linda University Health Care
06.2022 - 10.2022
- Maintained thorough knowledge of health and sanitation standards and verified that food and service area fully complied.
- Prepared nutritious meals according to standard guidelines.
- Opened food service operation at beginning of day and closed at end of day after properly storing or discarding remaining food.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Delivered meals to 200-250 patients daily.
Front of House Team Member
Chic-Fil-A
12.2020 - 01.2022
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Explained menu items, took orders and delivered food courses according to instruction.
Assistant Manager
El Pollo Loco
04.2013 - 12.2020
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in store opening by setting up office space, computers and cash registers.
Medical Assistant Student
Sharon Laughlin M.D Family Practice
06.2009 - 07.2010
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Education
Some College (No Degree) - Banking And Finance
Far Eastern University
Medical Assistant - Medical Assisting
Riverside County Office of Education, Vocational Ed/ROP
Riverside, CA07.2010
High School Diploma -
San Roque High School
06.1995
Skills
- Advanced problem-solving
- Food safety compliance
- Guiding professional growth
- Team leadership
- Effective task delegation
- Operational management
- Customer service expertise
- Shift management
- Meal preparation expertise
- Dedicated work ethic
- Healthcare compliance standards
- Compassionate patient assistance
Timeline
Health Technician Dietetic
VA Hospital Nutrition
09.2025 - Current
Wage Leader
VA Hospital
11.2023 - Current
Food Service Worker
VA Hospital
10.2022 - Current
Food Service Worker
Loma Linda University Health Care
06.2022 - 10.2022
Front of House Team Member
Chic-Fil-A
12.2020 - 01.2022
Assistant Manager
El Pollo Loco
04.2013 - 12.2020
Medical Assistant Student
Sharon Laughlin M.D Family Practice
06.2009 - 07.2010
Medical Assistant - Medical Assisting
Riverside County Office of Education, Vocational Ed/ROP
High School Diploma -
San Roque High School
Some College (No Degree) - Banking And Finance
Far Eastern University
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