Rizalee Morisette
Carson
Summary
Dynamic Senior Customer Service Representative with a proven track record at Pacific Premier Bank, excelling in client relationship building and conflict resolution. Recognized for enhancing customer satisfaction through attentive service and efficient transaction processing. Skilled in cash handling and effective communication, consistently achieving goals through teamwork and dedication.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Representative
Pacific Premier Bank
Torrance
08.2024 - Current
- Coordinated internal teams for timely delivery of solutions aligned with client needs.
- Delivered exceptional customer service to enhance guest satisfaction.
- Assisted customers with inquiries and requests to improve overall satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Provided attentive service to customers during face-to-face interactions and phone conversations.
- Maintained accurate teller drawer while handling customer bank transactions with high attention to detail.
- Assisted customers with opening new accounts, closing existing accounts and completing other banking transactions.
Bank Teller
First Hawaiian Bank
Honolulu
07.2023 - 05.2024
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Built and maintained client relationships through quality, personalized interactions.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records and client information.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Paraprofessional
Kokohead Elementary School
Honolulu
08.2022 - 07.2023
- Supported teachers in lesson planning and preparation to enhance student learning outcomes.
- Participated in conferences with parents and teachers to address student progress and challenges.
- Delivered technical assistance to educators in utilizing new software and technology tools.
- Providing a positive and supportive learning environment for students with special need
Accounting Clerk
Totex Manufacturing Inc.
Torrance
03.2002 - 08.2004
- Ensured compliance with company policies by maintaining accurate financial records and documentation.
- Verified and balanced receipts to prepare bank deposits, sending cash and checks to banks.
- Achieved significant reduction in financial discrepancies through meticulous tracking of accounting information.
- Assisted senior department staff by fulfilling clerical and administrative requirements.
Education
Bachelor of Science - Banking And Finance
Northeastern Mindanao Colleges
Philippines03-1995
Skills
- Customer service
- Conflict resolution
- Data entry
- Cash handling
- Account management
- Client relationship building
- Time management
- Interpersonal communication
- Effective communication
- Professional phone voice
- Teamwork skills
Languages
English
Professional
Tagalog
Professional
Timeline
Senior Customer Service Representative
Pacific Premier Bank
08.2024 - Current
Bank Teller
First Hawaiian Bank
07.2023 - 05.2024
Paraprofessional
Kokohead Elementary School
08.2022 - 07.2023
Accounting Clerk
Totex Manufacturing Inc.
03.2002 - 08.2004
Bachelor of Science - Banking And Finance
Northeastern Mindanao Colleges
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