Riyaz Ahamed Sarbudeen
Toronto,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Accenture
Hyderabad, Telangana
08.2019 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that met customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
MBA - International Business Management
George Brown College
Toronto, ON07-2024
Master of Arts - Applied Linguistics
CIEFL University
Hyderabad07-2020
Skills
- Problem-solving abilities
- Customer Relations
- Critical Thinking
- Microsoft Outlook
- Excellent Communication Skills
- Active Listening
Certification
- Entry Certificate in Business Analysis (ECBA)
Timeline
Customer Service Representative
Accenture
08.2019 - 08.2023
MBA - International Business Management
George Brown College
Master of Arts - Applied Linguistics
CIEFL University
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