Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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Riya Thomas

Vancouver,BC

Summary

Efficiency-driven professional with 3 years of experience in administrations and a background in communications seeking a challenging position to leverage my expertise in coordinating office operations. Proven track record in facilitating seamless workflow and fostering productive relationships within a dynamic organization.

Overview

5
5
years of professional experience

Work History

Office Administrator

Purtzki Johansen & Associates
Vancouver, BC
08.2023 - Current
  • Collaborating with accountants to gather and compile necessary data for corporate tax returns in compliance with tax regulations
  • Drafting, formatting and proofreading financial statements, tax reports and CRA correspondence letters
  • Managing five complex calendars for the executives ensuring timely meetings, appointments, events and travel arrangements
  • Processing invoices on a timely basis according to established procedures
  • Assisting the accountants with preparing trust, personal and corporate income tax returns and answering client enquiries

Administrative Coordinator

Budget Glass
Nanaimo, BC
02.2021 - 08.2023
  • Supervising front office operations, conducting new personnel trainings and workshops and developing performance improvement plans
  • Handling the telephone, e-mail and in-person client inquiries and resolving complaints
  • Assisting the accounting department with invoice processing and month and year-end procedures
  • Processing ICBC and private insurance automotive and residential claims representing the clients
  • Overseeing the procurement, receipt, and inventory management of automotive parts and office supplies

Customer Service Associate

Forever 21-YM Sale Inc.
London, ON
09.2019 - 03.2020
  • Greeting customers on entering the store and informing them of the relevant promotions
  • Ensuring that visual merchandising and marketing directions are implemented as per management directions
  • Adhering to loss prevention policies
  • Collaborating with department heads for sales floor stocking and inventory management in stock rooms.

Communications & Administrations Intern

Nova Vita Group
London, ON
05.2019 - 08.2019
  • Developing dynamic visual and written content for the monthly newsletters and various promotional platforms using Adobe Creative Suite, Canva, Microsoft Office etc.
  • Monitoring and managing social media accounts, responding to inquiries, and tracking metrics to optimize content strategy
  • Preparing reports on industry trends, prompting managers to develop business plans
  • Performing reception duties, data entry, filing, and document management to ensure accurate and organized records

Education

Postgraduate Diploma - Guest Relations Management

Fanshawe College
London, ON
08-2020

Postgraduate Diploma - Public Relations - Corporate Communications

Fanshawe College
London, ON
08-2019

Bachelor of Arts - English Literature, Communication & Journalism

Mahatma Gandhi University
Kerala, India
06-2018

Skills

  • Excellent written and verbal communication
  • Staff and office supervision
  • Calendar management
  • Customer service and engagement
  • Attention to detail
  • MS Office, Adobe Creative Suite, Canva, Caseware, Cantax

Activities

  • Volunteered for the 2023 fundraising event for Hope and Healing Foundation
  • Volunteered for the Canada Continental Cup- International Curling Tournament 2020
  • Volunteered at the Fanshawe Hospitality and IT Career Fair, 2019
  • Volunteered in National Service Scheme- Indian Government Public Service Program (2013-15)
  • Student Editor of the school magazine during senior secondary studies (2014-15)
  • Event co-ordination head of 'Differenza India 2017', an intercollegiate communication festival
  • Best Graduating Student 2018 Award recipient, recognized for leadership, academic excellence, and positive impact

References

References available upon request.

Timeline

Office Administrator

Purtzki Johansen & Associates
08.2023 - Current

Administrative Coordinator

Budget Glass
02.2021 - 08.2023

Customer Service Associate

Forever 21-YM Sale Inc.
09.2019 - 03.2020

Communications & Administrations Intern

Nova Vita Group
05.2019 - 08.2019

Postgraduate Diploma - Guest Relations Management

Fanshawe College

Postgraduate Diploma - Public Relations - Corporate Communications

Fanshawe College

Bachelor of Arts - English Literature, Communication & Journalism

Mahatma Gandhi University

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Riya Thomas