Riyam Talal Al Farzat
Hamilton,ON
Summary
Firstly, to gain real work experience to hone my skills in working world while improving my communication and listening skills and secondly, to gain experience in following procedures and protocols while learning to do my job professionally.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath and Body Works
09.2023 - 01.2024
- Greet and assist customers with enthusiasm and product knowledge
- Provide personalized recommendations based on customer preferences and needs
- Stay informed about Bath and Body Works' product lines, promotions, and special offers
- Upsell and cross-sell complementary products to enhance the customer's shopping experience
- Ensure products are properly stocked, organized, and visually appealing on the sales floor
- Work collaboratively with team members to achieve store goals
- Communicate effectively with coworkers and managers to ensure a positive working environment
- Handle cash, credit cards, and other forms of payment in accordance with company policies.
Personal Support Worker
Bayshore Health Care
04.2022 - 08.2023
- Assist clients with activities of daily living (ADLs), including bathing, dressing, and grooming
- Provide support with mobility, transfers, and positioning to ensure the safety and comfort of clients
- Administer medications according to prescribed schedules and document accurately
- Monitor and report any changes in a client's health or medication reactions
- Engage in meaningful conversations and activities to provide companionship
- Regularly assess and monitor the client's health status
- Report any changes or concerns to appropriate healthcare professionals or family members
- Maintain accurate and timely documentation of care provided, observations, and any incidents
- Follow proper safety protocols and procedures to prevent accidents and injuries
- Use assistive devices and techniques to ensure the safety of both the client and the PSW
- Collaborate with healthcare professionals to provide comprehensive care.
Walk-Clinic Volunteer
City Center Clinic
05.2022 - 10.2022
- Escort patients to examination rooms and help with basic procedures, ensuring their comfort and ease
- Assist with patient registration, ensuring accurate and up-to-date information
- Answer phone calls, schedule appointments, and provide information about clinic services
- Assist in managing patient flow to minimize wait times and ensure a smooth clinic experience
- Act as a communication link between healthcare professionals, patients, and their families
- Relay messages, updates, or information between different departments within the clinic
- Assist in managing and replenishing clinic supplies, ensuring adequate stock levels
- Adhere to confidentiality policies and maintain the privacy of patient information
- Follow clinic procedures and policies to ensure compliance with healthcare regulations.
Emergency Department
Windsor Regional Hospital
09.2021 - 03.2022
- Communicate any updates or changes in the patient's status to family members, while respecting privacy and confidentiality
- Provide information on the emergency department process, anticipated wait times, and address inquiries with clarity and professionalism
- Participate in emergency drills and training sessions to ensure preparedness for critical situations
- Provided information on hospital services, policies and estimated waiting times
- Manage the flow of individuals in and out of the waiting area
- Coordinate with hospital security or staff to address any disruptive behavior
- Report any safety concerns, incidents, or issues to appropriate personnel promptly
- Provide directions and assistance to different departments within the hospital.
Front Desk Reception
Center dental clinic
02.2020 - 09.2020
- Schedule appointments for patients
- Prepare and send accounts and records
- Maintain patient accounts and records
- Assist patients in filling out required intake medical forms
- Confirm appointments with patients via phone and email
- Update patient insurance information
- Submit patient claim to insurance companies
- Inform patient of payment options if applicable
- Sort and organize incoming and outgoing mail
- Perform basic accounting tasks such as patient payments and preparing billing statements
- Assist patient in filling out required intake and medical forms.
Education
Public Health Program
Brock University
06.2021
Westview Freedom Academy
06.2020
Skills
- Strongly developed written and verbal communication skills
- Good teamwork skills that assist with adjusting to new team and meeting workplace needs
- Demonstrated ability for independent actions, initiative, problem solving, organization and prioritization
- Demonstrated leadership and critical thinking skills
- Demonstrate a caring and empathetic attitude towards clients
Languages
English
Arabic
Relevant Experience
- Demonstrated the ability to pay attention to detail and implement procedures and protocols with effectiveness.
- Ability to organize, follow instructions and follow through in completing assigned tasks at high school.
- Developed effective listening, communication, and teamwork skills through volunteering at places.
- Displayed a strong work ethic and demonstrated the ability to work well under pressure while maintaining composure.
- Ability to carry reasonable weight, eager to learn new tasks, and follow procedures and protocols.
- Trained in WHMIS through the Greater Essex County District School Board and the technical classes taken in class.
- Dedicated to completing tasks successfully, dependably, and reliably.
Awards
- Service Award, Harry Ainlay High School, 2019
- Babysitting Certificate, 2018
- CPR/ Aid certificate, 2023
- Diploma Certificate, Westview Freedom Academy, 2021
- Ontario Scholar Certificate, 2021
- Basic life Support training- 2023
Volunteer
- 16 hours at Mosque (2019-2020).
- 54 hours leading NEWCOMERS ORIENTATION WEEK. (August 2019)
- 30 hours at TD Canada Trust ( 2020 )
- 21 hours at the Tooth Corner dental office - Mississauga (March 2023)
- 50 hours tutoring- Brock University (2022)
- 20 hours caregiving - Hamilton General Hospital (2023)
- 30 hours with Project Share - (2022)
- 40 hours Good Shepherd Centres- (2023)
Timeline
Sales Associate
Bath and Body Works
09.2023 - 01.2024
Walk-Clinic Volunteer
City Center Clinic
05.2022 - 10.2022
Personal Support Worker
Bayshore Health Care
04.2022 - 08.2023
Emergency Department
Windsor Regional Hospital
09.2021 - 03.2022
Front Desk Reception
Center dental clinic
02.2020 - 09.2020
Public Health Program
Brock University
Westview Freedom Academy
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