Riyadh Benmaddi
Vancouver,BC
Summary
Dynamic Building Operator with proven expertise at Colliers International in facilities maintenance and customer service. Skilled in managing contractor relationships and ensuring compliance with safety regulations. Bilingual in French and English, I excel in communication and relationship building, consistently enhancing tenant satisfaction through prompt issue resolution and proactive maintenance strategies.
Overview
8
8
years of professional experience
Work History
Building Operator
Colliers International
03.2023 - Current
- Performed routine inspections of building equipment and systems to ensure efficient operation.
- Managed and coordinated work with contractors and vendors for repairs and upgrades.
- Responded promptly to tenant service requests and resolved maintenance issues.
- Conducted preventative maintenance tasks and kept accurate records of work completed.
- Ensured compliance with safety regulations, building codes, and company policies.
- Participated in emergency response procedures, including fire alarms and system shutdowns.
- Ensured compliance with safety regulations, building codes, and company policies.
Maintenance Technician
Bridge Facility Services
06.2021 - 03.2023
- Responded to work orders in a timely and professional manner to support operations.
- Carried out routine maintenance tasks such as replacing light bulbs, unclogging drains, and minor repairs.
- Operated cleaning equipment such as floor buffers, carpet cleaners, and pressure washers.
- Assisted with setup and takedown of furniture or equipment for events or meetings.
- Conducted regular inspections to ensure cleanliness and address any safety hazards.
- Responded promptly to cleaning and maintenance requests from staff or management.
Sales Representative
Ledcor Group
01.2020 - 11.2020
- Engaged in direct, face-to-face sales with residential customers in assigned territories.
- Promoted TELUS products and services, including phone plans, fiber optic internet, TV, and smart home security systems.
- Educated customers on product features, benefits, and pricing to match their needs.
- Maintained up-to-date knowledge of TELUS products, promotions, and competitor. offerings.
- Reported daily activity and sales performance to team leaders and managers.
- Handled objections and questions effectively to close sales and ensure customer satisfaction.
- Attended regular training sessions and team meetings to improve product knowledge and sales skills.
Fundraiser
Heart And Stroke Foundation of Ontario
06.2019 - 11.2020
- Engaged with members of the public through door-to-door outreach to raise awareness about heart disease and stroke.
- Educated potential donors on the mission and impact of the Heart & Stroke Foundation.
- Represented the Heart & Stroke Foundation in a professional and compassionate manner.
- Built rapport and trust with community members to promote long-term support.
- Handled rejection and objections with resilience and a positive attitude.
- Encouraged and secured monthly and one- time donations through effective communication and persuasion.
- Followed ethical fundraising practices and maintained confidentiality of donor information.
- Attended training sessions to stay informed on campaign messaging and fundraising techniques.
Team Member
Tim Hortons
08.2017 - 05.2019
- Greeted customers warmly and took accurate food and beverage orders at the counter and drive-thru.
- Prepared coffee, tea, and other beverages according to Tim Hortons' standards.
- Operated Cash Register and proceeded payments efficiently.
- Maintained cleanliness and organization of workstations, dining areas, and restrooms.
- Assembled and served food items quickly and accurately during high-volume periods.
- Worked collaboratively with team members to meet service speed and customer satisfaction goals.
- Handled customer inquiries and resolved complaints in a friendly and professional manner.
- Assisted with store closing duties, including cleaning, cash balancing, and securing the premises.
- Trained and supported new staff to ensure they understood store procedures and service expectations.
Skills
- Organizational skills
- Communication skills
- Customer Service
- Relationship Building
- Bilingual (French & English)
- Facilities maintenance
- Time management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Building Operator
Colliers International
03.2023 - Current
Maintenance Technician
Bridge Facility Services
06.2021 - 03.2023
Sales Representative
Ledcor Group
01.2020 - 11.2020
Fundraiser
Heart And Stroke Foundation of Ontario
06.2019 - 11.2020
Team Member
Tim Hortons
08.2017 - 05.2019