Riya Chona
ETOBICOKE,CA-ON
Summary
Certified Laser Technician with strong focus on results and high standards. Skilled in laser safety protocols, equipment calibration, and client consultations. Reliable team collaborator who adapts to changing needs and consistently achieves desired outcomes. Known for precision, effective communication, and client-centered approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Laser Technician
LA Beauty Bar Ltd.
01.2024 - Current
- Enhanced client satisfaction by providing high-quality laser treatments and personalized skincare solutions.
- Maintained a safe and sterile treatment environment, adhering to strict sanitation protocols and industry standards.
- Provided exceptional customer service, establishing trust with clients and fostering long-term relationships.
- Performed advanced laser procedures, ensuring optimal results and minimal recovery time for clients.
- Collaborated with team members to develop effective marketing strategies, resulting in increased client bookings.
- Maintained a professional appearance and demeanor, consistently adhering to dress code guidelines and upholding clinic standards.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Built strong relationships with customers to drive repeat business.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Assessed individual client needs through thorough consultations, recommending appropriate treatments and products to achieve desired outcomes.
- Educated clients on proper post-treatment care and maintenance routines, optimizing the longevity of their results.
Office Assistant
Kirin Air Systems
06.2024 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Social Media content
Server
Milestones Grill And Bar
09.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Smart Serve Certified.
Bakery Clerk
Sanremo Bakery
05.2022 - 10.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
ECE Student
Lullaboo Nursery and Childcare Centre
02.2023 - 06.2023
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
- Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
Education
Certificate - Medical Aesthetics
Canadian Beauty College
Mississauga, ON06-2024
High School Diploma -
Mayfield Secondary School
Brampton, ON06-2023
Skills
- Strong communication skills
- Client consultation
- Medical spa operations
- Pre-and post-treatment care
- Hair removal expertise
- Advanced laser techniques
- Laser safety protocols
- Customer service
Languages
English
Native or Bilingual
Punjabi
Limited Working
Certification
- Certified Medical Esthetician
- SmartServe
- HRAI Building Code Certification
- HRAI HVAC Fundamentals Certification
Timeline
Office Assistant
Kirin Air Systems
06.2024 - 11.2024
Certified Laser Technician
LA Beauty Bar Ltd.
01.2024 - Current
Server
Milestones Grill And Bar
09.2023 - 09.2024
ECE Student
Lullaboo Nursery and Childcare Centre
02.2023 - 06.2023
Bakery Clerk
Sanremo Bakery
05.2022 - 10.2023
- Certified Medical Esthetician
- SmartServe
- HRAI Building Code Certification
- HRAI HVAC Fundamentals Certification
Certificate - Medical Aesthetics
Canadian Beauty College
High School Diploma -
Mayfield Secondary School
Similar Profiles
Afton KittAfton Kitt
Bartender at Sheraton La Jolla/Humphrys La jolla Grill/Shooters Bar and GrillBartender at Sheraton La Jolla/Humphrys La jolla Grill/Shooters Bar and Grill
Xochitl EspinozaXochitl Espinoza
Sales Associate at La Tapatia Health And BeautySales Associate at La Tapatia Health And Beauty
Kate DouglasKate Douglas
Beauty Salon Owner & Therapist at La Vie BeautyBeauty Salon Owner & Therapist at La Vie Beauty