Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

RIYA ZACHARIA

KELOWNA,BRITISH COLUMBIA

Summary

Accomplished medical and customer service professional with a proven track record at Costco and Jyothi Paramparya Marma Thirumu chikilsalayam. Excelled in practice management and customer engagement, enhancing business operations and compliance with regulatory guidelines. Demonstrated exceptional communication skills and a commitment to improving service delivery and patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Costco
07.2024 - Current
  • Processing orders: Using the point-of-sales system to process member orders.
  • Collecting payment: Accepting cash, credit, and debit payments.
  • Providing customer service: Greeting customers, answering questions and resolving complaints.
  • Maintaining the checkout area: Keeping the area clean and organized.
  • Performing other tasks: Setting up departments, cleaning up, and closing the store.
  • Scanning products and ensuring accurate pricing.
  • Issuing receipts, refunds, change, or tickets.
  • Redeeming stamps and coupons.
  • Cross-selling or upselling products.
  • Notifying a supervisor of customer complaints, price discrepancies, or equipment issues

MEDICAL OFFICER

Jyothi Paramparya Marma Thirumu chikilsalayam
Pala, KERALA
05.2021 - 06.2023
  • Answered inbound calls, chats and emails to facilitate customer service
  • Attended weekly meetings, training sessions, and retreats to share best practices and received feedback from other staff members
  • Demonstrated excellent communication skills in resolving product and patron's complaints
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Educated patrons on special pricing opportunities and offerings
  • Mentored new employees on procedures and policies to maximize team performance
  • Ensured consistent and accurate medical record keeping practices
  • Trained all therapists and kept the facility safe and comfortable for all patrons and visitors

JUNIOR MEDICAL OFFICER

Oushadhi
Kottayam, KERALA
06.2015 - 06.2017
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
  • Controlled financial functions like billing and collections, accounts payable and operational budgets
  • Trained staff to ensure compliance with local, national and federal requirements
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care

Education

BACHELOR OF AYURVEDIC MEDICINE AND SURGERY -

Alvas Ayurveda Medical College
Mangalore, India
05.2015

HIGHER SECONDARY SCHOOL -

BMM English Medium Higher Secondary School
Kottayam, India
04.2009

Skills

  • Practice Management
  • Customer Engagement
  • Records Management
  • Business Operations Improvement
  • Complying with regulatory guidelines

Certification

  • ECEA - Pursuing Standard First Aid CPR-C & AED
  • FOODSAFE Level 1
  • Emergency First Aid CPR C+ AED

Availability

Full-time—Open Availability.(I am a Canadian Permanent Resident.) 

References

References available upon request

Timeline

Cashier

Costco
07.2024 - Current

MEDICAL OFFICER

Jyothi Paramparya Marma Thirumu chikilsalayam
05.2021 - 06.2023

JUNIOR MEDICAL OFFICER

Oushadhi
06.2015 - 06.2017

BACHELOR OF AYURVEDIC MEDICINE AND SURGERY -

Alvas Ayurveda Medical College

HIGHER SECONDARY SCHOOL -

BMM English Medium Higher Secondary School

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