Riya Virmani
Revelstoke,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and food service roles, notably at Save on Foods. Excelled in enhancing operational efficiency and fostering teamwork, demonstrating exceptional verbal communication and point-of-sale proficiency. Proven track record in improving customer satisfaction and maintaining high standards of cleanliness and sanitation. Energetic individual with a background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring the smooth operation of fast-paced environments. Known for strong communication skills, and the capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organizational methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deli Clerk
save on foods
Revelstoke, BC
02.2025 - Current
- Optimized operational efficiency by fostering teamwork and effective communication among staff.
- Alerted kitchen team to ingredient shortages, ensuring swift corrective measures.
- Maintained safe food handling practices to prevent germ spread.
- Handled customer grievances efficiently while being courteous.
Team Member
TIM HORTENS
Revelstoke, BC
08.2024 - Current
- Enhanced work conditions by ensuring safe and organized spaces.
- Facilitated teamwork between departments for effective personnel management and strategic planning.
- Handled various station responsibilities as needed by the team.
- Addressed customer needs, responding to specific requests.
- Organized inventory shelves for easy access and maintenance of stock levels.
Chill Crew Member
Dairy Queen
Revelstoke, BC
08.2024 - 01.2025
- Assembled and served meals according to specific guest requirements.
- Checked expiration dates on all products prior to stocking shelves with them.
- Operated cash registers to process customer orders accurately and efficiently.
- Served meals to guests quickly in accordance with restaurant policies.
Sales Associate
On The Run Chevron
Kamloops, BC
11.2022 - 02.2024
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cashier
subway
Kamloops, BC
09.2022 - 11.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Used standardized recipes and other instructions to prepare food.
Housekeeper
agent
Kamloops, BC
04.2022 - 09.2022
- Returned rooms to occupant-ready status to satisfy future guests.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Cashier
M&M Meat store
Revelstoke, BC
02.2022 - 09.2022
- Answered customer inquiries regarding store policies and procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Arts - Psychology
Thompson Rivers University
Kamloops, None04-2024
Skills
- Register operations
- Cooking
- Shrink control
- Menu memorization
- Point of sale operation
- Upselling
- Food preparations
- Cleanliness and sanitation
- Flexible schedule
- Meat slicing expertise
- Cash register operation
- Verbal and written communication
- Hospitality and accommodation
- Honesty and integrity
- Food services
- Customer service
- Point of sale proficiency
Certification
- First Aid for opioid poisoning emergency
- Naloxne kit
- Make up/ skin care/ spa/ body massage, etc certification
Languages
English
Professional
Hindi
Professional
Punjabi
Limited
References
References available upon request.
Timeline
Deli Clerk
save on foods
02.2025 - Current
Team Member
TIM HORTENS
08.2024 - Current
Chill Crew Member
Dairy Queen
08.2024 - 01.2025
Sales Associate
On The Run Chevron
11.2022 - 02.2024
Cashier
subway
09.2022 - 11.2022
Housekeeper
agent
04.2022 - 09.2022
Cashier
M&M Meat store
02.2022 - 09.2022
Associate of Arts - Psychology
Thompson Rivers University
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