RIYA VIRDI
Richmond
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fossil
05.2021 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Assisted with training and mentoring new team members
- Displayed strong organizational skills while managing multiple projects simultaneously
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
Health Volunteer
KPU
04.2023 - 03.2024
- Facilitated workshops that aimed at increasing awareness regarding healthy lifestyle choices and behaviors
- Provided basic health services, such as first aid
Sales Associate
Think kitchen
11.2021 - 04.2022
- Greeted customers warmly and offered assistance
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products, prices and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection
- Assisted with training and mentoring new team members
Education
Associate Of Arts - General Studies And Minor in Psychology
Kwantlen Polytechnic University
Richmond, BC12.2023
High School Diploma -
Triple M Public School
Punjab11.2020
Skills
- Emergency First Aid and CPR
- Time Management
- Detail oriented
- Critical Thinking
- Customer Service
- Active Listening
- Communication skills
- Organizational Skills
- Networking
- Adaptability
- Data entry
- Microsoft Excel
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Emergency First Aid and CPR
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Health Volunteer
KPU
04.2023 - 03.2024
Sales Associate
Think kitchen
11.2021 - 04.2022
Customer Service Representative
Fossil
05.2021 - Current
Emergency First Aid and CPR
Associate Of Arts - General Studies And Minor in Psychology
Kwantlen Polytechnic University
High School Diploma -
Triple M Public School
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