RIYA VERMA
Winnipeg
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2025
2025
years of professional experience
Work History
Receptionist
A-One Solutions
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Executive
S-Tech IT Solutions
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
McDonald's
04.2024 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Thermëa by Nordic Spa-Nature
11.2024 - 12.2024
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
E-commerce Diploma -
Robertson College
11-2024
12th - undefined
Shishu Niketan Public School
01.2021
Skills
- Decision Making
- Operational Management
- Interpersonal Skills
- Clerical Support
- Office Management
- File Management
- Administrative Support
- Technical Support
- Data Entry
- Strategic Planning
- Multi-line telephone operation
- Professional Demeanor
- Service-oriented mindset
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Roles And Responsibilities
- Understand, Team objective and services requirements within the assigned work area by listening and asking appropriate questions to identify basic customers needs and clarification.
- Collaborate with team members in support of continuous improvements
- Solve routine questions and problems.
Availability
After 1:00 PM during Business Days
References
- Rameesha Kaleem, Sales Associates, Ricki's, St. Vital Center, Winnipeg, 431-336-2504
- Surinderjit Bhroat, Branch Manager, Coughlin Insurance Brokers, 204-914-3000
Timeline
Customer Service Representative
Thermëa by Nordic Spa-Nature
11.2024 - 12.2024
Customer Service Representative
McDonald's
04.2024 - Current
12th - undefined
Shishu Niketan Public School
Receptionist
A-One Solutions
Sales Executive
S-Tech IT Solutions
E-commerce Diploma -
Robertson College
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