Riya Trivedi
Moncton
Summary
Accomplished Wireless Consultant with a proven track record at Staples, adept in wireless network design and delivering exceptional customer service. Demonstrated success in enhancing infrastructure performance and fostering customer loyalty through empathetic resolution of complaints. Skilled in signal analysis and building customer rapport, significantly contributing to business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wireless Consultant
Staples
01.2025 - Current
- Monitored infrastructure performance, tracking throughput and latency figures to detect malfunctions.
- Delivered engaging sales presentations that highlighted key product features and demonstrated overall value propositions.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
- Managed inventory levels to ensure optimal product availability for both new and returning customers.
- Recommended appropriate system based on customers' specific networking needs.
Customer Service Representative
Dspot Dessert
06.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
No Frills
09.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Diploma - Accounting And Finance
Centennial College
Scarborough, None08-2024
Skills
- Telecom infrastructure
- Wireless network design
- Signal analysis
- Network security
- Cellular technology expertise
- Friendly and helpful
- Customer service
- Problem-solving
- Reliable and responsible
Languages
English
Full Professional
Certification
LLQP (Life License Qualification Program)
CSC (Canadian Securities Course)
Taxation
Retirement Planning
Timeline
Wireless Consultant
Staples
01.2025 - Current
Sales Associate
No Frills
09.2023 - 02.2024
Customer Service Representative
Dspot Dessert
06.2023 - 08.2024
LLQP (Life License Qualification Program)
CSC (Canadian Securities Course)
Taxation
Retirement Planning
Diploma - Accounting And Finance
Centennial College
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