Riya Singh
Brampton,Canada
Summary
Dedicated and highly organized professional with extensive experience in customer service, hospitality support, and operational coordination. Proven ability to manage guest relations, handle inquiries with professionalism, and resolve issues promptly to ensure a positive customer experience. Skilled in administrative support, front desk operations, and cross-functional communication, with a strong background in logistics and dispatch management. Known for adaptability, attention to detail, and a commitment to delivering exceptional service in fast-paced, high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Best Brand Appliance Ltd.
Vaughan, Canada
07.2023 - Current
- Coordinated daily scheduling of deliveries, pickups, and inventory allocations to ensure timely service.
- Communicated with suppliers, drivers, and customers to address inquiries, delays, and special requests.
- Monitored stock levels and arranged replenishments while maintaining accurate records.
- Resolved order discrepancies and delivery issues to maintain high customer satisfaction.
- Prepared shipping documentation, invoices, and reports in compliance with company standards.
Auditor (Part-Time)
Amazon Fulfillment & Sortation Center
ON, Canada
11.2021 - Current
- Conducted quality checks and audits on outbound shipments to ensure order accuracy.
- Verified product labeling, packaging, and documentation in line with company guidelines.
- Reported discrepancies to supervisors and collaborated with teams to correct issues promptly.
- Maintained a clean, organized, and safe work environment in compliance with safety regulations.
Dispatch Specialist
Rai Dispatch & Freight Brokerage
Brampton, Canada
01.2023 - 07.2023
- Scheduled and coordinated daily freight movements between clients and carriers.
- Tracked shipments and provided real-time updates to customers regarding delivery status.
- Negotiated with carriers to secure cost-effective rates while ensuring on-time delivery.
- Maintained accurate dispatch logs, shipment records, and customer communication notes.
Customer Service / Front Desk Representative (Part-Time)
Seneca College Recreation Center
North York, Canada
10.2021 - 12.2022
- Greeted and assisted students, staff, and visitors with inquiries and facility information.
- Managed membership registrations, bookings, and payments via POS systems.
- Handled telephone and email inquiries while maintaining a professional and friendly tone.
- Supported facility operations, including scheduling and event coordination.
Education
Certificate - Office Administration
Conestoga College
Kitchener, ON04.2024
Certificate - General Arts Program
Seneca College
North York, ON12.2022
Skills
- Exceptional customer service and guest relations
- Front desk and reception management
- Conflict resolution and complaint handling
- Professional telephone and email etiquette
- Cash handling and payment processing
- Operations, administrative, and clerical support
- Data entry and record keeping
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
- CSCMP Supply Chain Foundations: Warehousing Operations – LinkedIn
- Managing Logistics – Professional Certificate – LinkedIn
- Customer Service Foundation – LinkedIn
- Workplace Health & Safety Awareness – Ontario Ministry of Labour
- Time Management & Productivity Essentials – LinkedIn
References
References available upon request.
Timeline
Logistics Coordinator
Best Brand Appliance Ltd.
07.2023 - Current
Dispatch Specialist
Rai Dispatch & Freight Brokerage
01.2023 - 07.2023
Auditor (Part-Time)
Amazon Fulfillment & Sortation Center
11.2021 - Current
Customer Service / Front Desk Representative (Part-Time)
Seneca College Recreation Center
10.2021 - 12.2022
Certificate - Office Administration
Conestoga College
Certificate - General Arts Program
Seneca College
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