Riya Singh
North York,ON
Summary
Relentless professional is known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs.
Overview
2
2
years of professional experience
Work History
Fraud-analyst
Bank Of America
09.2021 - 12.2022
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
Customer Service Representative
Reliance Jio Infocomm
03.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information over chat.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Customer Service Representative
Teleperformance
07.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Post Graduation Diploma - Business Management
Lambton College
08.2024
Bachelor in Investment Management - Investment
Thakur College Of Science And Commerce
India05.2021
Skills
- Detection models
- Fraud Detection
- Transaction review
- Telephone and email etiquette
- Effective Communication
- Proficient in [Software]
- Verbal and written communication
- Problem-solving aptitude
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Fraud-analyst
Bank Of America
09.2021 - 12.2022
Customer Service Representative
Reliance Jio Infocomm
03.2021 - 09.2021
Customer Service Representative
Teleperformance
07.2020 - 03.2021
Post Graduation Diploma - Business Management
Lambton College
Bachelor in Investment Management - Investment
Thakur College Of Science And Commerce
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