Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RIYA SHAH

Regina,SK

Summary

Versatile professional with 5+ years of experience in corporate research, sales, and aviation. Cabin crew professional with proven track record in delivering high standards of passenger service and safety. Extensive experience in managing in-flight operations while fostering collaborative team environment. Renowned for adaptability and reliability, ensuring seamless service even in dynamic situations, with highlighted skills in communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Cabin Crew Member

Air India
07.2022 - 02.2025
  • Engaged with diverse customers using exceptional English communication skills; resolved conflicts, managed disputes with patience and maintained a firm yet polite demeanor, earning 8-10 positive guest feedback
  • Adhered to company regulations and safety protocols, fostering a safe environment for both passengers and crew
  • Delivered prompt and attentive service by offering a variety of food, beverages, and amenities, consistently exceeding passenger expectations while adhering to the service procedures provided by the company
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Accumulated over 1000+ flying hours aboard the B-787 aircraft, traversing across 15+ countries, showcasing a commitment to excellence and cultural adaptability in diverse environments

Inside Sales Associate

Almashe
08.2020 - 03.2021
  • Held targeted market research using Google and LinkedIn to identify potential customers and analyse competitive pricing strategies, driving informed decision-making
  • Built relationships with 35+ customers, increasing sales by 30% through strategic engagement and personalised solutions
  • Designed 4 presentations on product features, benefits, and pricing plans, communicating value propositions to stakeholders

Cabin Crew Member

Go First
04.2019 - 04.2020
  • Administered first aid assistance to passengers when necessary, responding to incidents of hypoxia and fainting with prompt care; conducted cabin checks throughout the flight to ensure passenger comfort and safety
  • Assisted disabled passengers during boarding, deplaning, and gate transfers, including helping blind passengers by guiding passengers to emergency equipment, explaining evacuation procedures, and identifying the nearest exits and restrooms
  • Logged over 550 flying hours on the A320, covering more than 20 states across India
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

Data Researcher

S&P Global Market Intelligence
04.2018 - 04.2019
  • Conducted comprehensive data collection and analysis using Google, Acquire Media, and NewsEdge, generating high-quality reports to support financial decision-making
  • Analyzed critical market information from stock exchanges, company press releases, regulatory institutions, and analyst reports to update work tools in alignment with industry-specific guidelines for global equity, debt, and structured product offerings
  • Collaborated with cross-functional teams to identify opportunities for process improvement based on data-driven insights.

Education

Bachelor of Commerce -

Gujarat University
01.2017

Master of commerce - undefined

Gujarat University
01.2020

Skills

  • Reliability and punctuality
  • Team work and collaboration
  • Adaptability
  • Multicultural
  • Time Management
  • Calm under pressure

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional

Timeline

Cabin Crew Member

Air India
07.2022 - 02.2025

Inside Sales Associate

Almashe
08.2020 - 03.2021

Cabin Crew Member

Go First
04.2019 - 04.2020

Data Researcher

S&P Global Market Intelligence
04.2018 - 04.2019

Master of commerce - undefined

Gujarat University

Bachelor of Commerce -

Gujarat University

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RIYA SHAH