Riya Shah
ON
Summary
Qualified Mechanical Engineer with extensive knowledge of engineering equipment and software. Committed to providing accurate work with eye for detail. Consistently commended for meeting stringent project deadlines under budget.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MacEwen Gas Station
Ottawa, ON
09.2022 - Current
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
Customer Service Representative
Tim Hortons
Ottawa, ON
02.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or want
Project
Carleton University
Ottawa, ON
09.2022 - 12.2022
- Design and Flow Simulation of Heat Sink, Experience in thermal designing and analysis of heat sink
- Deep understanding of fluid flow and flow simulation using Simulation Software
- Developed simulation models of heat sink design to achieve desired results by conducting hot & cold temperature tests.
Project
MS University, Compact Heat Exchanger
Vadodara, Gujarat
08.2019 - 05.2020
- Detailed understanding and wide application of principles, theories, concepts and techniques in heat transfer
- Analyzed performance of a compact heat exchanger and documented findings for systematic process optimization
- Optimized production performance through analyzing thermodynamic behavior & examining energy loss from heat transfer, resulting in cost reduction.
Intern
Nuclear Power Corporation Of India Ltd
, Gujarat
04.2019 - 05.2019
- Detailed understanding of the turbines, compressors, pumps, air conditioning systems and the mechanical equipment
- Maintaining the records of the preventive methods taken to avoid breakdowns
- Maintaining records as required regarding job progress, costs, material usage, etc
- Investigating problems and/or reported incidents, identifying, and recommending solutions/alternatives as appropriate
- Reviewing plans and specifications to determine material requirements (quantities and qualities)
Education
MEng - Mechanical
Carleton University
BE - Mechanical
MS University
Skills
MATLABundefined
Timeline
Customer Service Representative
MacEwen Gas Station
09.2022 - Current
Project
Carleton University
09.2022 - 12.2022
Customer Service Representative
Tim Hortons
02.2022 - 08.2022
Project
MS University, Compact Heat Exchanger
08.2019 - 05.2020
Intern
Nuclear Power Corporation Of India Ltd
04.2019 - 05.2019
MEng - Mechanical
Carleton University
BE - Mechanical
MS University
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