Riya Sen
Ottawa,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
ACCESS Healthcare Services
10.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Created customer support strategies to increase customer retention.
SCHEDULING SUPERVISOR
Paramed Home Health Care
2 2023 - 09.2023
- Provide in-depth training and onboarding education for scheduling for new Coordination Staf with assistance of On-site Trainer
- Monitor and provide coaching and performance management to Coordinators
- Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unlled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
- Works with Coordination teams to ensure all vacation and time of requests have coverage for patients in consultation with Supervisors
- Collaborates with accounting to ensure accurate and timely billing and payroll functions
- Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
- Resolved escalated complaints and answered questions regarding policies and procedures.
ASSIGNMENT COORDINATOR
Paramed Home Health Care
05.2021 - 01.2023
- Coordination of services as related to or between client and staf availability is within employee geography, hours of work, scope, and skill-set
- Ensured all requests are completed in an ecient and timely manner
- Including calls and emails from government funders
- Develops and distributes Patient/Regulated service schedules and informs Regulated Workers via mobile device or live message of changes to schedules
- Documents all communications and subsequent actions in the appropriate eld/location within scheduling system
- Reviewed documents, such as production schedules, work orders, or stang tables, to determine personnel, or materials requirements or material priorities
- Experienced in working on projects like: HISH, Priming.
CUSTOMER SERVICE REPRESENTATIVE
Circle K
11.2020 - 05.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and ecient manner
- Assisted with training and mentoring new team members
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
HUMAN RESOURCES MANAGEMENT IN HUMAN RESOURCES MANAGEMENT -
Algonquin College
Ottawa, ONPROJECT MANAGEMENT IN PROJECT MANAGEMENT - undefined
Algonquin College
Ottawa, ONSkills
Scheduling and Coordinating
Strategic Planning
Employee Coaching and motivation
Customer Service
Leadership Skills
Staff Coordination
Employee Training
Teamwork and Collaboration
Time management skills
Problem-Solving
Customer service and support
Strong Work Ethic
Effective Multitasking
Languages
English
Full Professional
Certification
Advanced Food Safety Certification Program
Timeline
Client Service Coordinator
ACCESS Healthcare Services
10.2023 - 06.2024
ASSIGNMENT COORDINATOR
Paramed Home Health Care
05.2021 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Circle K
11.2020 - 05.2021
SCHEDULING SUPERVISOR
Paramed Home Health Care
2 2023 - 09.2023
HUMAN RESOURCES MANAGEMENT IN HUMAN RESOURCES MANAGEMENT -
Algonquin College
PROJECT MANAGEMENT IN PROJECT MANAGEMENT - undefined
Algonquin College
Advanced Food Safety Certification Program
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