Offering strong foundation in technical support and keen willingness to learn and grow in dynamic environment. Brings solid grasp of computer systems and software, along with technical troubleshooting capabilities. Ready to use and develop technical skills and problem-solving abilities in IT related role.
Hi, I’m
Riya Sandipkumar Patel
Student
Calgary,AB
Summary
Overview
1
Certification
Work History
Hare Krishna Computers
Help Desk Technician
02.2023 - 07.2023
Job overview
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
Education
SAIT (Southern Alberta Institute of Technology)Calgary, Alberta
Information Technology Service from IT Services
05-2025
University Overview
- First Semester Courses: Technical Communication, Mathematics for Technologies, Introduction to Networks, Object-Oriented Programming I, Introduction to Hardware
- Second Semester Courses: Switching and Routing Essentials, Virtualization Fundamentals, Critical Thinking, Scripting, Server Fundamentals
- Working on a big and unique Capstone Project.
Skills
- Strong communication skills
- Team collaboration
- Continuous learning mindset
- Information security awareness
- Hardware installation
- Critical thinking capacity
- Cloud computing
- Software troubleshooting
- Operating systems
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CCNA - Cisco Certified Network Associate
- Palo Alto Networks Cybersecurity Academy
- Red Hat Academy
Quote
Opportunities Don't happen.You create them.
Timeline
Help Desk Technician
Hare Krishna Computers
02.2023 - 07.2023
- CCNA - Cisco Certified Network Associate
- Palo Alto Networks Cybersecurity Academy
- Red Hat Academy
SAIT (Southern Alberta Institute of Technology)
Information Technology Service from IT Services
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