RIYA SAMNANI
Toronto,Ontario
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Talent Acquisition Intern
Jobsladder
India, NL
01.2023 - 11.2024
- Managed the full-cycle recruiting process from sourcing to onboarding new hires.
- Conducted initial phone screens, scheduled interviews, and coordinated travel arrangements for candidates.
- Created and distributed job postings on various job boards, career sites, and social media platforms.
- Maintained an up-to-date database of applicants, including resumes, contact information, interview notes.
Retail Sales Associate
ZUDIO
India
12.2021 - 12.2022
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
Customer Service Representative
Concentrix
India
01.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Post-Degree Certificate - Global Business Management
GEORGIAN COLLEGE
Toronto, ON04-2025
BBA - Human Resource Management
ST MIRAS COLLEGE FOR GIRLS
INDIA06-2023
Skills
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Display Setup
- Money Handling
- Product Promotions
Availability
Monday- Evening
Tuesday-Available
Wednesday-Available
Thursday-Evening
Friday-Evening
Saturday-Available
Sunday-Available
Timeline
Talent Acquisition Intern
Jobsladder
01.2023 - 11.2024
Retail Sales Associate
ZUDIO
12.2021 - 12.2022
Customer Service Representative
Concentrix
01.2019 - 12.2021
Post-Degree Certificate - Global Business Management
GEORGIAN COLLEGE
BBA - Human Resource Management
ST MIRAS COLLEGE FOR GIRLS