Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Riya Sahay

Guelph,ON

Summary

Accomplished Team Manager with a proven track record at British Telecom, enhancing operational efficiency and customer satisfaction through expert project management and strategic planning. Skilled in process optimization and team leadership, I excel in translating senior directives into impactful outcomes, significantly improving office operations and client service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team member

Chipotle Canada
Guelph, Ontario
09.2024 - Current
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.

Team Manager

British Telecom
Delhi, Delhi
09.2018 - 10.2024
  • Used project management tools and techniques for positive, successful outcomes.
  • Delivered efficiency projects as a part of KPI.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Streamlined processes to improve and optimize office operations.
  • Used quality assurance tools and techniques to deliver agreed client quality standards

Associate

Bell Canada
Toronto, Ontario
02.2024 - 08.2024
  • Supports customer requests for telephone services, including handling transactions and supporting customers who walk into the store
  • Welcomes customers warmly and meets their telephone service and transactional needs with seamless execution
  • Contributes to meeting store business results and the customer experience
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities)
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to use bell services
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal
  • Maintains current knowledge of personal telephone/internet products, practices, and trends and integrates into customer conversations

Education

Post Graduation - Information Technology

Seneca College of Applied Arts And Technology
Canada
12-2024

Bachelors degree - Computer Applications

West Bengal University of Technology
India
07-2018

Skills

  • Team management
  • Project Leadership
  • Leadership skills
  • Project Management
  • Customer relationship building
  • Operational support
  • Department management
  • Process Improvement
  • Strategic planning
  • Team building
  • Process optimization
  • Customer service
  • Quality assurance

Accomplishments

  • Won a pitch competition at college for a HR database automation project
  • Awarded best Team Manager awards 4 times in a row during my job at British Telecom

Certification

  • Project Management Ready from PMI
  • Leading Effectively from LinkedIn

Languages

English
Native/ Bilingual

Timeline

Team member

Chipotle Canada
09.2024 - Current

Associate

Bell Canada
02.2024 - 08.2024

Team Manager

British Telecom
09.2018 - 10.2024

Post Graduation - Information Technology

Seneca College of Applied Arts And Technology

Bachelors degree - Computer Applications

West Bengal University of Technology

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Riya Sahay