Riya Riya
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS
01.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Manager
Mahindra Automobile
01.2019 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON01.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer satisfaction measurement
- Product Knowledge
- Product Education
- Information Security
- Project management abilities
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Full Professional
Certification
- Sales Manager Certificate
- [Area of expertise] License - [Timeframe]
Additional Information
UNIX/LINUX
MS WORD
Computer networking
Software
VMware
Timeline
Customer Service Representative
HGS
01.2024 - 04.2024
Sales Manager
Mahindra Automobile
01.2019 - 04.2021
High School Diploma -
Seneca College of Applied Arts And Technology
Similar Profiles
Mike PheifferMike Pheiffer
Team Leader, Operations at HGSTeam Leader, Operations at HGS
Harzheen blbasHarzheen blbas
NHS customer service advisor at HGSNHS customer service advisor at HGS
PAT MC CLARDPAT MC CLARD
Director, Global Account Management at HGSDirector, Global Account Management at HGS
Ankith DuthAnkith Duth
Network Support Specialist at HGSNetwork Support Specialist at HGS
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc