Riya R Goswami
London,Canada
Summary
Developed strong analytical and problem-solving abilities within fast-paced technical support environment. Demonstrates exceptional communication and customer service skills, along with ability to learn new systems quickly. Seeking to leverage these transferable skills in new field to drive impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
GMM Pfaudler
08.2020 - 08.2021
- Delivered end-user support for Mac and Linux systems, resolving software and hardware issues
- Analyzed system logs to identify and address issues promptly
- Installed, configured, and maintained OS, applications, and management tools
- Diagnosed and resolved complex technical problems with precision
- Managed daily backups and recovery processes, ensuring data security
- Resolved escalated service requests, ensuring customer satisfaction
- Tracked help desk tickets, maintaining accurate records throughout the process
- Kept detailed inventory records of hardware within the network
- Coordinated with service providers to troubleshoot and repair hardware
- Provided remote support to clients, guiding them on technical issues
Intern
Techicom
01.2024 - 04.2024
- Developed web applications using HTML, CSS and JavaScript
- Tested and debugged code for compatibility across multiple browsers
- Created wireframes for website designs based on customer requirements
- Optimized website performance by implementing caching techniques
- Performed cross-browser compatibility testing on all webpages before launch
- Researched new technologies that could improve existing web solutions
- Provided technical support to users experiencing issues with websites
Education
Post-Graduate Certificate - Information Technology
Fanshawe College
04.2024
Bachelor of Technology - Information Technology
Charusat University
04.2020
Skills
- Active listening
- Conflict resolution
- Clear communication
- Mac support
- Linux support
- Ticket management
- Error management
- Hardware diagnostics
- Software diagnostics
- Multitasking
- Time management
- Detail-oriented troubleshooting
- Security standards
- Antivirus
- Safety standards
- Database management
- Technical documentation
- Video Conferencing tools
Certification
CCNA (Cisco Certified Network Associate) certificate
Timeline
Intern
Techicom
01.2024 - 04.2024
IT Support Engineer
GMM Pfaudler
08.2020 - 08.2021
Bachelor of Technology - Information Technology
Charusat University
CCNA (Cisco Certified Network Associate) certificate
Post-Graduate Certificate - Information Technology
Fanshawe College
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