Riya Rani
Hamilton,ON
Summary
Proven to excel in high-pressure environments, demonstrated through a track record of enhancing customer satisfaction at Teleperformance by resolving complaints with empathy and efficiency. Adept at maintaining cleanliness and organization, as showcased at Country Style, alongside superior time management skills. Exhibits strong customer engagement and clear communication, driving loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Crew Member
Country Style
11.2022 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Medical Assistant
Friends Medical Hall
03.2022 - 07.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Customer Service Representative
Teleperformance
08.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Accounting And Business
Georgian Collage
Toronto, ON04-2024
Skills
- Time Management
- Flexible Schedule
- Cleaning
- Customer Service
- Customer Engagement
- Clear Communication
- Verbal and written communication
Languages
English
Full Professional
French
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Additional Information
Availability
Monday to Saturday- Full time ( Early morning, afternoon & Evening)
Timeline
Crew Member
Country Style
11.2022 - Current
Medical Assistant
Friends Medical Hall
03.2022 - 07.2022
Customer Service Representative
Teleperformance
08.2021 - 02.2022
Diploma - Accounting And Business
Georgian Collage
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